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Work Background
LA Business Personnel, Inc.Lead Case Manager
Sep. 2021 - Oct. 2023Los Angeles, California, United StatesManaged a team of 10+ case managers working for a government services program processing 14,000 applications a week with a $1 million-dollar weekly program deliverable. o Identified growth opportunities with o 1-on-1 weekly coaching sessions o Team trainings on application processing and system navigation o Cross checked reports with case manager daily reports o Distributed weekly quizzes to test case managers program knowledge o Obtained knowledge of program requirements, needs, and eligibility criteria to assist team with
o Identifying irregularities o Processing rent relief applications o Updating applicants with the status of their applications o Processed application denials
o Recorded all communications in designated program systems of record o Evaluated a case managers disposition to help de-escalate a situation involving dissatisfied applicants
o Assisted team with application corrections which delayed applicants’ payment
Performance FoodserviceAccounts Receivable Clerk
Sep. 2019 - Jul. 2021Victoria, Texas, United StatesPosts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits.
Updates receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credits.
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade
promotions, customer service departments, and from customers;
Resolves valid or authorized deductions by entering adjusting entries.
Resolves invalid or unauthorized deductions by following pending deductions procedures.
Resolves collections by examining customer payment plans, payment history, credit line; coordinating
contact with collections department.
Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts
receivable account; verifying totals; preparing report.
Protects organization’s value by keeping information confidential.
Shellfish Sports Bar & GrillRestaurant Manager
Jan. 2018 - Jul. 2019Port Lavaca, Texas, United StatesScheduling, paying vendors, backup bartend, cook, or wait tables
process payments(cash, credit cards, gift cards)
update menu, create nighttime events, handle all private parties
Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports. Also, ensure health and safety regulations and manage inventory.
TriCounty POAHR Office Manager
Jul. 2015 - Jul. 2017Palacios, Texas, United StatesPlan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial,
or residential real estate properties. Includes managers of homeowner and condominium associations,
rented or leased housing units, buildings, or land. Maintains office services by organizing office operations
and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and
approving supply requisitions; assigning and monitoring clerical functions. Payroll/HR Manager. Collect
time cards and issue paychecks and vendor bill checks. File taxes and Property Liens also attend county
tax land sales.
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