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Work Background
Transformative EscapesOwner
May. 2024United States, Santa FeRebecca Housley is a seasoned travel consultant, writer, and entrepreneur with over two decades of experience helping people explore the world in transformative ways. As the owner of Transformative Escapes, she specializes in medical tourism and wellness travel, crafting journeys that combine expert healthcare, cultural immersion, and personal renewal.
Rebecca’s passion for storytelling shines through in her writing, where she inspires readers to discover the profound impact of travel. She is the author of Thrilling Escapes, Exotic Escapes, Transformative Escapes, and the upcoming Tuscan Escapes where she shares her insights into how slow travel can heal, inspire, and transform lives.
When she’s not writing or planning life-changing journeys for her clients, Rebecca can be found exploring hidden destinations, embracing diverse cultures, or spending time with her family and her beloved dog, Max. Her mission is simple: to empower others to embrace the world as a place of healing, connection, and endless possibilities.
AAA Auto Club EnterprisesTravel Advisor
Apr. 2023 - May. 2024Santa Fe, New Mexico, United StatesTravel guru, adventure specialist, memory creator & dream vacation planner.
RXOTeam Lead
May. 2020 - Jul. 2023Albuquerque, New Mexico, United StatesAssist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders
Top Shelf Bookkeeping & Sales Solutions Company Owner
Jun. 2018 - May. 2020Hemphill, TXAssist entrepreneurs with setting up their Quickbooks accounting system. Instruction for Quickbooks Self Employed. Reconciliations and audits. Cold call sales.
CenturyLinkCollections Specialist II
Oct. 2007 - Jun. 2018HomeCommercial collections within assigned portfolio. Cultivated customer relationships via calls or email, negotiating payment arrangements as needed. Proactively identifed problem accounts, collaborated with sales and other intercompany departments to resolve disputes or account concerns. Implemented process improvement procedures including dunning letter blitz, sales conference calls by region and goal accomplishment contests. Identifed unapplied payments for correct allocation and completed account reconciliations to explain client balance sheet. Addressed contract concerns or breech. Trained and mentored new hires. Consistently averaged DSO 30 days or below, completed deadlines and achieved quarterly collection goals. Monitored customer accounts via Dun & Bradstreet and handled credit releases. Issued refunds on closed accounts. Collaborated with the Legal Department to negotiate settlements or write off bad debt accounts. Completed financial reports and using pivot tables to pinpoint key accounts. Lead conference calls to address account disputes or payment concerns.
CIBER INCCollections Specialist and Financial Reporter
Jun. 2004 - Sep. 2007Greenwood VillageCompiled various financial reports; DSO report, collection of customer accounts, reconciliations, Watchlist- Identifying actions for significant unresolved accounts & Mid-month forcast. Authored policy and procedure templates for AR department regarding courtesy calls, dunning letters and DSO report. Reduced DSO by 12 days. Implemented branch conference calls to resolve credit concerns.
Columbine Carpet CorpCredit and Collections Analyst
Jul. 2003 - Mar. 2004Centennial, COCollaborated with VP to approve, decline, increase or decrease credit lines. Resolved complex financial challenges to reduce downtime for sales. Weekly collections increased by 30%. Authored Excel macros to compile collection numbers, outstanding receivables and pinpoint areas for immediate improvement.
MCI WorldcomReceivables Manager
Mar. 2000 - Jul. 2003Lone Tree, COCollected $1M accounts to proactively identify credit risks. Monitored credit risks via Dun & Bradstreet. Determined a clients credit limit, increase or surety requirements. Communicated daily with high level accounts such as Playtex, Bose & Timex to fix any billing concerns. Trained new hires, helping meet departmental goals. Authored collection letters, settlement agreements and payment documents. Chairwoman of STORM (Support Team of Receivables Management) 2001-2002, promoting team building and performance rewards. Winner of MCI Circle of Stars 2003.
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