Fabrice Mpadja Damtse - Security Analyst, Apex Systems, TekSystems, Sygnetics

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Work Background

DZConneXCybersecurity Engineer / SOC Analyst

Jun. 2023Austin TX•Managed security monitoring and incident response activities within a high-volume Security Operations Center (SOC), utilizing tools such as Splunk, QRadar, and CrowdStrike to identify and mitigate security incidents. •Analyzed network traffic, logs, and endpoints to detect signs of intrusion, malware, and malicious behavior. •Conducted forensic investigations following incidents, collecting evidence, performing root cause analysis, and providing remediation recommendations. •Identified root causes of security breaches through thorough investigation and analysis of log data. •Improved incident management workflows through streamlined communication between SOC Analysts, IT departments, and other relevant parties. •Implemented automated tools for continuous monitoring of system logs, reducing manual efforts by the team. •Developed and enforced security policies to ensure compliance with GDPR and ISO 27001 standards. •Managed IDS/IPS systems and collaborated with development teams to integrate security measures into the SDLC. •Delivered security awareness training, improving employee cybersecurity knowledge. •Implemented network security measures including firewalls, VPNs, anti-virus solutions, and intrusion detection systems. •Configured and enforced authentication and authorization policies using SSO, MFA, IAM, and Azure AD. •Developed and enforced DLP policies across endpoint devices, network channels, and cloud platforms to ensure compliance with industry standards such as GDPR, HIPAA, and PCI-DSS. .•Developed correlation rules to reduce false positives by 40% in security monitoring. •Managed deployment of Symantec DLP and Forcepoint across the enterprise, ensuring consistent data protection across all systems. •Conducted risk assessments and vulnerability scans to identify potential gaps in data protection and suggested improvements. •Collaborated with IT, legal, and compliance teams to align DLP practices with company regulations and external mandates.

IBMIT Advisor, Cybersecurity IAM Specialist

Jan. 2020 - Jun. 2023United States• Lead the design, implementation, and management of Identity and Access Management (IAM) solutions, including Microsoft Azure AD and Okta, to streamline access control processes and enhance security. • Develop and enforce IAM policies and procedures to support the security framework and mitigate access-related vulnerabilities. • Oversee periodic access reviews and audit logs, ensuring compliance with internal policies and external regulatory requirements (e.g., GDPR, SOX, PCI-DSS). • Conducted regular system audits to maintain data integrity and compliance with security standards. • Managed identity and access control, including user provisioning, de-provisioning, RBAC, and entitlement management. • Enforced authentication and authorization policies using SSO, MFA, IAM, and Azure AD. • Managed CrowdStrike Falcon platform for endpoint security, conducting threat hunting and incident response. • Enhanced user experiences enabling self-service password resets reducing helpdesk requests around account lockouts/password changes. • Conducted regular reviews of access rights ensuring least privilege principles were adhered to mitigate insider threat risks. • Improved IAM security by conducting regular audits and assessments of user access rights. • Troubleshot complex issues related to identity systems or data integrity leading to prompt resolutions minimizing downtime or disruption. • Conducted training sessions for end-users and IT staff on proper usage of IAM tools and best practices, increasing overall compliance rates. • Developed and enforced GRC policies aligned with ISO 27001, reducing compliance gaps. • Recognized as Employee of the Month 8 out of 12 months for exceptional performance.

United Smart Tech Security Analyst / SOC

Apr. 2017 - Jan. 2020Austin, Texas, United States• Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred. • Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends. • Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively. • Educated employees on cybersecurity awareness through training sessions, significantly reducing instances of human error-related breaches. • Performed risk analyses to identify appropriate security countermeasures. • Conducted regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures. • Developed customized security policies and protocols, ensuring compliance with industry standards and best practices. • Monitor and analyze security events in real-time using SIEM tools (Splunk, QRadar), identifying potential threats and escalating incidents as needed. • Conduct detailed analysis of potential security incidents, including malware infections, unauthorized access, and network anomalies. • Assist in the incident response process by gathering evidence, performing root cause analysis, and providing recommendations for remediation. • Collaborate with IT and network teams to investigate and resolve identified vulnerabilities and threats. • Generate daily, weekly, and monthly reports detailing incident trends, threat intelligence, and system vulnerabilities. • Generate daily, weekly, and monthly security reports for senior management and compliance teams, highlighting key incidents, trends, and recommendations for security improvement.

ForcepointSecurity Analyst / DLP Support Specialist

Mar. 2015 - Apr. 2017United States• Supported the deployment and configuration of DLP software for various endpoints, mail systems, and cloud environments, ensuring all devices were covered and aligned with company data protection policies. • Assisted with the maintenance of the DLP infrastructure, performing routine updates, troubleshooting incidents, and escalating complex issues to senior team members. • Analyzed DLP incident logs, identifying trends, and recommended improvements to existing security measures. • Participated in periodic risk assessments and vulnerability assessments to ensure the organization’s data protection mechanisms were effective. • Worked with the compliance team to ensure that DLP practices were in line with industry standards and regulatory frameworks, including PCI-DSS and SOX. • Developed automated reports and dashboards for GDPR and HIPAA compliance, simplifying audit processes and ensuring a 100% compliance rate during quarterly assessments. • Created a comprehensive DLP incident response playbook that improved incident detection and response times by 25%. • Integrated DLP solutions with SIEM platforms (Splunk, QRadar), improving visibility and the ability to track data protection incidents across the organization.

Hendrick Automotive GroupSalesforce Administrator / DLP

Mar. 2012 - Apr. 2015Austin, Texas, United States• Implement automation processes using Flow, Process Builder, and Apex (when necessary) to reduce manual efforts and increase efficiency. • Conduct user training and provide ongoing support to help users leverage Salesforce to its full potential. • Manage user permissions, roles, profiles, and security settings to ensure data privacy and compliance with internal policies. • Collaborate with cross-functional teams on integrations between Salesforce and other business systems. • Keep up to date with new Salesforce features and updates to implement best practices and continuous improvement in process. • Design, configure, and maintain custom objects, fields, page layouts, record types, workflows, and validation rules. • Develop and maintain complex reports, dashboards, and KPIs for business insights and decision-making • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization. • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management. • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives. • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform. • Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance. • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools. • Lead initiatives to implement Data Loss Prevention (DLP) strategies, focusing on safeguarding sensitive customer information, including personal and financial data.

SpartanIT Helpdesk / Agile Coach

Jun. 2009 - Mar. 2012Jersey City, New Jersey, United States• Provide first-line support for a wide range of technical issues including software malfunctions, hardware failures, and network connectivity problems. • Manage and troubleshoot incidents reported by users through phone, email, or chat, and resolve issues in a timely and effective manner. • Use ITSM (IT Service Management) tools to track, prioritize, and resolve support tickets according to SLAs (Service Level Agreements). • Diagnose and troubleshoot software and hardware issues remotely or in person, depending on the nature of the problem. • Create and maintain clear documentation for resolutions and FAQs to assist with future incidents and ensure knowledge sharing within the team. • Provide excellent customer service by responding promptly, maintaining professionalism, and ensuring client satisfaction. • If necessary, escalate complex technical issues to higher-level technical support teams or subject matter experts within the company. • Assist in routine system updates, patches, and security checks for user endpoints and systems. • Guide users through basic technical steps to solve common issues and improve user self-sufficiency. • Work closely with cross-functional teams (e.g., network, server, and security) to resolve technical challenges and implement improvements. • Served as the team's Agile coach, enhancing communication during standups through the "popcorn technique."