CommonSpirit HealthVice President, Chief Nursing Officer-Glendale Memorial Hospital and Health Center
Jan. 2022Los Angeles Metropolitan AreaKey achievements include:
● Increased Patient Experience Composite score from the 40th percentile (FY23) to the 81st percentile (FY25).
● Achieved a 75% reduction in CAUTIs and eliminated CLABSIs by FY24 through implementing daily leader rounds in collaboration with Infection Prevention teams.
● Implemented TeleTracking® to improve patient throughput from the emergency department to inpatient units, reducing wait times and enhancing efficiency.
● Deployed AvaSure® Virtual Companions, significantly reducing safety sitter costs while enhancing patient safety outcomes.
● Cut contract labor expenses by 42%, from $21.7M (FY23) to $12.6M (FY24).
● Reduced supplemental shift pay by 80%, from $3.5M (FY23) to $708K (FY24).
● Achieved the lowest turnover rate in the Southern California Market at 12.9% (FY24).
● Achieved a successful CMS validation survey with no required plan of correction.
● Launched Unit-Based Councils in four departments, advancing toward a Shared Governance model.
● Site lead for the CommonSpirit Health Human Trafficking Response Team, addressing critical public health concerns effectively.
● Built productive relationships with union partners (CNA and CHEU) in a highly unionized environment, ensuring alignment on collective bargaining and caregiver engagement.