Capital OneSenior Technology Manager, Enterprise Monitoring Intelligence & Risk and Controls Team
Jan. 2019 - Mar. 2024Richmond, Virginia, United Statesβ’ Directed and oversaw a specialized a team of software engineers accountable for Site Reliability Engineering (SRE) initiatives for the Enterprise Log Ingestion Team.
β’ Employed authorization over all facets of onboarding, consulting, and troubleshooting across multiple platforms. β’ Composed, reviewed, and refined customer-facing documentation, training programs, and resources to promote the adoption of best practices and enhance customer satisfaction.
β’ Designed and launched pivotal technology risk management initiatives with a focus on improving control automation and governance frameworks. β’ Forged strong executive relationships, nurtured a culture of excellence across multiple teams, and established industry-leading best practices. β’ Created automation strategy, metrics, and GUI, leading to advanced control automation, as well as secured commitment to enhanced roadmaps by senior leadership and devised automation plans for individual technology divisions. β’ Delivered compelling presentations at high-level Technology and Cyber Risk Committee meetings alongside the Chief Information Officer and Risk Leadership Teams.