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Work Background
Senior Technology Manager | Currently Seeking Employment
Currently Seeking New OpportunitiesSenior Technology Manager | Currently Seeking Employment
Mar. 2024Currently Seeking Opportunities in Risk Management, Supply Chain Operations and Information Security
Senior Technology Manager, Enterprise Monitoring Intelligence & Risk and Controls Team
Capital OneSenior Technology Manager, Enterprise Monitoring Intelligence & Risk and Controls Team
Jan. 2019 - Mar. 2024Richmond, Virginia, United Statesβ€’ Directed and oversaw a specialized a team of software engineers accountable for Site Reliability Engineering (SRE) initiatives for the Enterprise Log Ingestion Team. β€’ Employed authorization over all facets of onboarding, consulting, and troubleshooting across multiple platforms. β€’ Composed, reviewed, and refined customer-facing documentation, training programs, and resources to promote the adoption of best practices and enhance customer satisfaction. β€’ Designed and launched pivotal technology risk management initiatives with a focus on improving control automation and governance frameworks. β€’ Forged strong executive relationships, nurtured a culture of excellence across multiple teams, and established industry-leading best practices. β€’ Created automation strategy, metrics, and GUI, leading to advanced control automation, as well as secured commitment to enhanced roadmaps by senior leadership and devised automation plans for individual technology divisions. β€’ Delivered compelling presentations at high-level Technology and Cyber Risk Committee meetings alongside the Chief Information Officer and Risk Leadership Teams.
Horizontal Controls Monitoring and SOX Program Lead – Commercial Business Risk Office
Capital OneHorizontal Controls Monitoring and SOX Program Lead – Commercial Business Risk Office
Mar. 2016 - Dec. 2018Richmond, Virginia, United Statesβ€’ Provided tactical leadership to eight control managers and 25+ offshore contractors to perform Regulatory and Operations Controls Monitoring for the Commercial Bank. β€’ Studied and assessed controls testing and generated detailed reports for five different lines of business for Commercial Banking. β€’ Optimized control monitoring regarding the First Line of Defense for the entire Commercial Bank by transitioning controls testing to partners in India; traveled to India to ensure effective controls testing for the Commercial Bank. β€’ Piloted the Sarbanes Oxley Control Program for the Commercial Bank, meeting with the President of the Commercial Bank quarterly to conduct 302/404 certifications. β€’ Coordinated annual walkthroughs and reviews for 12 business control processes and control narratives across the Commercial Bank in coordination with accounting and external auditors, Ernst & Young. β€’ Standardized and simplified controls testing, ultimately decreasing error rates by 40% and achieving 100% compliance with SOX. β€’ Boosted outsourcing efficiency by 35%, saving the organization $3M in annual operational costs, by establishing governance and training programs to enhance the outsourcing model with a focus on performance and accountability.
Risk Optimization Champion for Technology Operations – Information Security & Risk Management
Capital OneRisk Optimization Champion for Technology Operations – Information Security & Risk Management
Feb. 2012 - Mar. 2016Richmond, Virginia, United Statesβ€’ Spearheaded all daily activities related to Audits, Controls, and Risk Management for Technology Operations while working with technology executives to manage their risk and compliance portfolios. β€’ Developed and implemented remediation initiatives related to security and audit findings. β€’ Carried out the alignment of objectives between the business and Corporate Audit Services while facilitating negotiations with Audit and partnering with Technology Operations to develop management responses to audit findings. β€’ Produced, analyzed, and provided comprehensive monthly risk review reports and metrics based on the 10+ VP+ populations in Technology Operations.
Director, Enterprise Supply Management - Information Technology
Capital OneDirector, Enterprise Supply Management - Information Technology
Apr. 2004 - Jan. 2012Richmond, Virginia, United States
Senior Financial Operations Manager
Capital OneSenior Financial Operations Manager
Feb. 2000 - Mar. 2004Richmond, Virginia, United States
Financial Operations Manager – Production Services
Capital OneFinancial Operations Manager – Production Services
Nov. 1998 - Feb. 2000Richmond, Virginia, United States

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