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Work Background
Currently Seeking New OpportunitiesSenior Technology Manager | Currently Seeking Employment
Mar. 2024Currently Seeking Opportunities in Risk Management, Supply Chain Operations and Information Security
Capital OneSenior Technology Manager, Enterprise Monitoring Intelligence & Risk and Controls Team
Jan. 2019 - Mar. 2024Richmond, Virginia, United States• Directed and oversaw a specialized a team of software engineers accountable for Site Reliability Engineering (SRE) initiatives for the Enterprise Log Ingestion Team.
• Employed authorization over all facets of onboarding, consulting, and troubleshooting across multiple platforms. • Composed, reviewed, and refined customer-facing documentation, training programs, and resources to promote the adoption of best practices and enhance customer satisfaction.
• Designed and launched pivotal technology risk management initiatives with a focus on improving control automation and governance frameworks. • Forged strong executive relationships, nurtured a culture of excellence across multiple teams, and established industry-leading best practices. • Created automation strategy, metrics, and GUI, leading to advanced control automation, as well as secured commitment to enhanced roadmaps by senior leadership and devised automation plans for individual technology divisions. • Delivered compelling presentations at high-level Technology and Cyber Risk Committee meetings alongside the Chief Information Officer and Risk Leadership Teams.
Capital OneHorizontal Controls Monitoring and SOX Program Lead – Commercial Business Risk Office
Mar. 2016 - Dec. 2018Richmond, Virginia, United States• Provided tactical leadership to eight control managers and 25+ offshore contractors to perform Regulatory and Operations Controls Monitoring for the Commercial Bank. • Studied and assessed controls testing and generated detailed reports for five different lines of business for Commercial Banking.
• Optimized control monitoring regarding the First Line of Defense for the entire Commercial Bank by transitioning controls testing to partners in India; traveled to India to ensure effective controls testing for the Commercial Bank. • Piloted the Sarbanes Oxley Control Program for the Commercial Bank, meeting with the President of the Commercial Bank quarterly to conduct 302/404 certifications. • Coordinated annual walkthroughs and reviews for 12 business control processes and control narratives across the Commercial Bank in coordination with accounting and external auditors, Ernst & Young. • Standardized and simplified controls testing, ultimately decreasing error rates by 40% and achieving 100% compliance with SOX. • Boosted outsourcing efficiency by 35%, saving the organization $3M in annual operational costs, by establishing governance and training programs to enhance the outsourcing model with a focus on performance and accountability.
Capital OneRisk Optimization Champion for Technology Operations – Information Security & Risk Management
Feb. 2012 - Mar. 2016Richmond, Virginia, United States• Spearheaded all daily activities related to Audits, Controls, and Risk Management for Technology Operations while working with technology executives to manage their risk and compliance portfolios. • Developed and implemented remediation initiatives related to security and audit findings.
• Carried out the alignment of objectives between the business and Corporate Audit Services while facilitating negotiations with Audit and partnering with Technology Operations to develop management responses to audit findings.
• Produced, analyzed, and provided comprehensive monthly risk review reports and metrics based on the 10+ VP+ populations in Technology Operations.
Capital OneDirector, Enterprise Supply Management - Information Technology
Apr. 2004 - Jan. 2012Richmond, Virginia, United States
Capital OneSenior Financial Operations Manager
Feb. 2000 - Mar. 2004Richmond, Virginia, United States
Capital OneFinancial Operations Manager – Production Services
Nov. 1998 - Feb. 2000Richmond, Virginia, United States
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