Isos TechnologyCreative Director, Head of Brand and User Experience
Feb. 2012 - Jan. 2025United States, GoodyearOwned the company’s brand, identity, and experience through 13 years of growth, shaping how Isos looked, communicated, and operated as it scaled. The role included long-term brand stewardship with hands-on execution across marketing, digital platforms, events, clients, and internal systems.
Responsibilities
• Shaped and maintained the company’s visual identity across marketing, web, events, internal communications, and physical environments.
• Set creative direction and standards while remaining deeply involved in execution.
• Managed and mentored a multidisciplinary creative team, balancing quality, consistency, and professional growth.
• Directed creative for campaigns, tradeshows, webinars, video, and more.
• Oversaw website UX and content structure, designing custom solutions.
• Served as primary brand/visual resource across internal and third-party initiatives.
• Worked closely with marketing, sales, consulting, leadership, and clients.
Key Accomplishments
• Evolved the brand from an early-stage consultancy into a polished, credible presence, supporting long-term growth and trust.
• Established a visual and communication system that scaled with the organization as it grew from a small team into a much larger operation. “When Isos consisted of 12 people, Tad made it appear as though we had 100+ employees.” ~ Thad West, CEO
• Increased overall website conversions by 150% within one month through improvements to storytelling, usability standards, form flows, and more.
• Solved complex problems such as building a comprehensive ROI calculator based on third-party research to support enterprise-level conversations.
• Designed internal systems that improved clarity across teams, including newsletters, internal stores, and materials.
• Advised on office and environment design initiatives that reinforced brand alignment and culture in physical spaces.
• Built client-facing proposals, SOWs, and reports that improved consistency, usability, and perception.