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Work Background
Cultural Intelligence CenterDirector of IT and Software Development
Oct. 2023United States
Cultural Intelligence CenterIT and Software Development Manager
Aug. 2020 - Oct. 2023Southfield, Michigan, United StatesManage IT initiatives and software development for the world's leading provider of personal and professional assessments and development of Cultural Intelligence (CQ).
FordDirectApplication/Project/Technology Manager
Oct. 2018 - Apr. 2020Dearborn, MI• Lead transition of Waterfall projects to Agile products
• Increased sprint velocity from 10-12 story points per sprint to an average of 50 story points per sprint
• Increased team cohesiveness and morale and fostered a culture of quality and continuous improvement that reduced production defects and rollbacks to zero • Effectively trained teams on Agile best practices and facilitated Agile ceremonies
• Assessed user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools • Lead requirements gathering and refining activities including research, collaboration sessions, design, POC creation, and MVP definition • Quickly developed rapid prototypes using Javascript, HTML, CSS • Created backlogs of simple, easy to understand user stories and groomed them weekly in preparation for sprint planning
• Continuously analyzed processes, identified and implemented opportunities for improvement
• Ensured adherence to organizational engineering standards
• Acted as a focal point for communicating related system problems within the department and collaborated with other teams and vendors on changes, fixes, and updates • Evaluated team members one-on-one in regular intervals based on measureable performance objectives and provided regular one-on-one feedback • Functioned as subject matter expert for assigned products
• Prepared and delivered progress reports for an executive audience weekly and monthly
Optum TechnologySenior Manager of Software Engineering
Aug. 2015 - Oct. 2018• Successfully managed web development on projects from the beginning phase of intake, through delivery and release, and facilitated transition to maintenance team
• Managed development teams that utilized current web development frameworks and tools such as Angular, React, Node, MongoDB, Redux, Git, NPM, Bootstrap, Material, Webpack, TypeScript, Jenkins, Grunt, Gulp, etc
• Owned ultimate responsibility for Optum Digital, the company’s public digital assets, which included code quality and disaster recovery
• Won 7 awards for Optum.com, including the W3 “Best in Show” for 2016
• Advised business leaders to guide them to the proper web-based solutions for their needs
• Produced feature, resource, and cost-based estimates with extreme accuracy
• Refined user stories and acceptance criteria
• Developed strategies and web development methodologies
• Architected solutions for web-based software (Solution Architect)
• Fostered a creative and cohesive developer community within the company that followed the tenets of research, reusability, new technology, pragmatism, teamwork, and no egos
• Guided team through 3 major reorganizations
• Functioned as Subject Matter Expert for AEM platform to guide business decisions
• Spearheaded, designed, and developed resource tracking software to meet the specific needs of the organization
• Tracked and approved employees’ project billing
• Completed yearly reviews and subsequent professional development planning with employees one-on-one
• Publicly advocated the importance of modern web development technologies by giving speeches, presentations, writing articles, and participating in panel discussions for company-wide events
Optum TechnologySenior IT Architecture Analyst
Dec. 2014 - Aug. 2015Southfield, MI• Managed developers and analyzed their projects to determine best fit approaches and technologies
• Assess and interpret customer needs & requirements
• Conducted in-depth analyses and solved complex software problems
• Analyzed requested business changes to systems to identify and quantify scope and impact • Researched and tested new technologies to better serve enterprise architecture needs
• Incorporated software and system architecture into conceptual designs
• Created data models, process models, hardware models, and performance models
• Oversaw conceptual designs to ensure alignment with enterprise architecture governance • Provided senior-level expertise on decisions and priorities regarding the enterprise’s overall systems architecture
• Developed and documented the framework for integration and implementation for changes to technical standards
• Provided technical guidance to project teams, both internally and externally • Coached, provided feedback, and guided other developers
United HealthcareHTML/CSS Technical Lead
Dec. 2012 - Dec. 2014Southfield, MI• Lead development teams and set trends for code quality and effectiveness to accomplish business objectives
• Analyzed user needs to determine technical requirements
• Collaborated with business leaders, stakeholders, and development teams in prioritizing stories and building requirements for successful delivery
• Designed and developed web-based applications in multiple authoring and scripting languages with an emphasis on the customer experience
• Worked side-by-side with user experience designers, to leverage multimedia content creation applications and digital media and continuously strived for the best customer experience
• Provided expert-level knowledge to business partners in writing, designing and improving content of web and mobile applications
• Designed, built, and maintained web sites, using HTML, CSS, Javascript, Node.js, NPM, jQuery, PHP, Wordpress, Apache, Java, Eclipse, Adobe Experience Manager (Day CQ), and other common web development tools • Developed quickly and with high quality via sprints under the Scrum methodology
• Conducted deep dives into potential issues with an eye for identifying, solving, and correcting problems to limit customer impact
• Conducted code reviews to ensure code is valid, properly structured, meets industry standards, and is compatible with browsers, devices, and operating systems
• Conducted root cause analysis of issues reported through testing and user feedback
• Technologies used: HTML5, CSS3, Javascript, jQuery, JSP, Jboss, J2EE, Apache Server, XAMPP, PHP/MySQL, Bootstrap, Adobe Experience Manager, JBOSS, Sublime Text, Eclipse, Photoshop, Illustrator, Subversion, VMWare, Chrome Developer Tools, Firebug, Word, Excel, Powerpoint, Outlook
AT&TInstructional Designer
Jul. 2011 - Dec. 2012• Designed, developed, and maintained e-Newsletter for Learning Services business unit of AT&T
• Patched and updated SCORM compliant training material for the Small Business Call Center efficiently and with extreme accuracy using Adobe Flash and Actionscript 3
• Reverse-engineered Flash/Actionscript 3 files programmed to interact with Learning Content Management System (LCMS) to edit files and create new files based on preprogrammed user interactions
• Developed creative solutions to solve complex problems due to rigidity of LCMS
• Maintained sharable content objects and course records via web-based forms
• Technologies used: HTML, CSS, Javascript, XML, jQuery, Actionscript 3, Flash, Photoshop, Illustrator, Microsoft Office
RAYTHEON PROFESSIONAL SERVICES GMBHGraphic Artist
Nov. 2009 - Jul. 2011• Developed Flash-based learning content modules using original code to support college level e-learning modules for the auto industry
• Developed assessments, animations, small games, and applets to enhance the learning experience for end-users
• Created original vector-based graphics, animations, retouched and enhanced photos
• Collaborated with Instructional Designers and Subject Matter Experts on projects for Chrysler, GM, Universal Technical Institute, DTE Energy, British Ministry of Defense, Lockheed Martin Aerospace
• Technologies used: Flash, Illustrator, Photoshop, Word, Excel, Actionscript 2, XML, Open Office
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