Hetal Patel - Executive Global Human Resources Leader, Biofarma Group / US Pharma Lab

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Work Background

Biofarma GroupVice President of Human Resources

Mar. 2022 - Mar. 2025North Brunswick, New Jersey, United States• Trusted strategic advisor to the C-suite, leading HR functions and contributing to other critical business areas. • Scaled workforce from 150 to 450 employees in 2 years during COVID, formalizing HR processes, implementing systems, and establishing KPIs.. • Led the successful implementation of an HRIS (ADP) including vendor selection and system management while collaborating with executives to ease transition concerns and create a data-driven HR Organization. • Overhauled the Payroll Process to enhance accuracy and trained team members in payroll responsibilities using an analytical approach. • Reduced turnover from 37% to 18% by connecting employee performance with value propositions, leading to a 40% increase in EBITDA. • Redesigned global onboarding, talent management, and career pathing post-acquisition, supporting 1,500 staff and prioritizing DE&I initiatives. • Created communication and change management strategies to drive large-scale transformations, improving transparency and building trust-based relationships. • Increased retention rates by 41% through stay interviews and operational framework modifications. • Improved leadership pipelines with targeted development programs, increasing internal promotions by 8% and reducing employee attrition from 29% to 14%. • Accelerated GTM strategy launch from 18 months to 6 months by streamlining project portfolios and focusing on high-value opportunities. • Negotiated employee benefits contracts, reducing healthcare costs by 10%, and optimized the HR budget, cutting operational expenses by 15%. • Leveraged data-driven strategies to foster a unified culture and functional excellence across 3 countries. • Enhanced M&A integration by dissolving siloes, fostering brand pride, and launching a mission-driven ecosystem that increased revenue growth by 20%. • Developed a human capital strategy, predicting future talent needs and achieving an 11% reduction in people-related spend.

Biofarma GroupVice President Human Resources

Mar. 2022 - Mar. 2025

J. Knipper & Company, Inc.Human Resources Director

Jan. 2021 - Mar. 2022Led HR transformation and capability building by developing strategies, setting direction, and executing key HR initiatives to align with business growth while managing and mentoring 8 direct reports to drive continuous learning and development. • Revamped Operations function by overhauling the leadership team, implementing customized recruiting strategies, and adjusting employee incentives to expedite delivery timelines. • Automated a fully paper-based organization and implemented a vacation policy through ADP, overcoming system limitations to establish efficient digital processes. • Transformed business division specific operations, centralized budget across 13 business units, while accounting for inflation, tax, 55% under budget & decentralized reporting, reduce spending by $2.5M. • Lowered costs by $4M by negotiating payroll, vacation, multi-tiered health insurance, and 401k programs, as well as reduced vendor spending by 60% across recruiting efforts. • Developed & measured equal pay metrics for all employees & launched career path tool with ADP to improve role visibility, process transparency, boosting cross-functional rotations 50% and divisional rotations by 70%. • Established a Center of Excellence (CoE) for HR Operations, standardizing practices across North America and implementing a strategic framework that improved operational efficiency and effectiveness by 30%.

DS SmithDirector of Human Resources, Health& Safety, North America

Jul. 2015 - Jul. 2020Greater Chicago Area• Led North American HR organization for a workforce of 2.6K employees, including 7 direct reports and multiple indirect reports across the US and Canada. • Increased revenue from $355M to 374M in one year via stretch goals & capacity expansion workshops. • Balanced pay equity and launched retention campaigns impacting 48% of the organization by developing data-driven workday solutions to improve 94% of the overall company ratio. • Coordinated ongoing global mergers and acquisitions, successfully completing the acquisition and divesting 10% of the acquired business. • Drove strategic company restructuring, addressing operational requirements and budgetary constraints securing $1.4M savings. • Built human capital strategy to lower attrition, enhance employee engagement, and establish infrastructure to support 25% annual company growth. • Served as an integral executive leader and transitioned an HR organization from tactical team of 12 into a highly impactful team of 25 knowledgeable strategic partners. • Pioneered Career Navigator succession planning platform, introducing new evaluative criteria to identify internal talent, resulting in 35 promotions. • Launched DS Smith University training programs, achieving a 23% increase in employee satisfaction with HR services. • Reduced employee attrition during competitor market entry by implementing incentivized onboarding coaching model, stabilizing turnover at 15% and lowering training costs. • Directed HR due diligence and post-acquisition integration for private equity transactions.

L&T Technology Services Limited (Engineering Services)Regional Human Resources Manager / Senior HRBP

Mar. 2015 - Sep. 2017Greater Chicago Area• Spearheaded strategic HR operations across North America and Asia for a 2K-member workforce. • Managed significant strategic changes to address a projected 50% staff turnover, successfully lowering unnecessary turnover to just 6.5%. • Led the charge to establish and lead a team of change champions across Business units and geography to integrate cultures, define identities, and remove internal competitiveness post-acquisition, bridging organizational gaps and aligning values to create a cohesive workforce. • Designed Organizational structures and Talent strategies, leading to a 32% growth in career path opportunities. • Designed and implemented change management initiatives for 700 employees. • Developed and executed a performance management system aligned with corporate values, including integrating 360-degree feedback. • Led sensitive personnel investigations, ensuring compliance/ethical handling of complaints, grievances, and cases of harassment or discrimination. • Championed the implementation of a global HRIS, selecting vendors, collaborating with executives to reduce change anxiety, and delivering an efficient, data-driven HR organization.

The HEINEKEN CompanySr. Human Resources Business Partner

Jan. 2012 - Mar. 2015New York City Metropolitan AreaIn this role, I managed all Beverage Field Sales human resources operations in support of 1,100+ union and non-union employees across five field locations. My responsibilities included recruitment, performance management, compensation, training, and benefits administration. I was also appointed by the Executive VP as Subject Matter Expert on Equal Employment Opportunity and Affirmative Action programs, conflict resolution, and reduction in force activities. Select Highlights • Partnered with management to develop effective labor relations strategies, ensuring compliance with collective bargaining agreements and reducing grievances by 17.4% through proactive communication and conflict resolution practices. • Designed and implemented an entirely new Personalized Time Off program (PTO) for Non-union employees, eliminating half a million dollars in booked annual accrual. • Managed non-union employee relations for a workforce of 700 employees by addressing grievances, facilitating conflict resolution, and ensuring compliance with labor laws, resulting in a 40% decrease in formal complaints filed over a 12-month period. • Collaborated with leadership to create a diversity and inclusion strategy, achieving a 9% increase in diverse hires.

AccentureSR. Human Resources Manager (Consultant)

Aug. 2010 - Jan. 2012New York City Metropolitan Area

XL SPORTSHR Manager

Sep. 2006 - Aug. 2010New York City Metropolitan Area

Osteotech, Inc.Human Resources Generalist

Jul. 2004 - Aug. 2006Woodbridge, New Jersey, United States

AstraZenecaHuman Resources Generalist

Mar. 2003 - May. 2004London, England, United Kingdom

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