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Work Background
SageCustomer Success Programme Specialist
Jun. 2022City of Johannesburg, Gauteng, South AfricaI am responsible for creating a consistent and effortless customer experience across Sage’s products and touchpoints. This involves the articulation of customer journeys, business processes and the socialization of customer insights. I report to the Customer Experience Lead.
MassmartIntegrated Campaign Support
Aug. 2021 - Sep. 2021City of Johannesburg, Gauteng, South AfricaI was responsible for assisting in the creation and execution of omni-channel campaigns in Cambridge Food and Rhino. My responsibilities included ensuring that campaigns effectively fulfilled objectives, increased sales in-store and optimising campaign budgets. I reported to the Senior Manager for Media Planning.
MassmartCustomer Data Analyst
Jan. 2019 - Jul. 2021Johannesburg Area, South AfricaI was responsible for driving and supporting the growth of Financial and Value-Added Service (VAS) products in Cambridge Food and Rhino. My responsibilities included marketing products to customers, insight development and tracking the sales performance of products. I reported to the Senior Manager for Value-Added Services and Innovation.
Old Mutual South AfricaMarket Researcher
Nov. 2016 - Oct. 2017Johannesburg Area, South AfricaI was responsible for managing research projects and conducting desktop research to understand customer needs, refine customer value propositions (CVPs) and customer experience. The work fed into strategy development, segment strategies and customer value propositions for the Personal Finance segment. I reported to the Customer Value Proposition Manager.
MultiChoiceResearch Data Analyst
Jul. 2014 - Oct. 2016I supported various channel clusters with research and data-led insights relating to channel performance, content analysis, audience research and competitor activity. I reported to the Research Manager.
Estée Lauder Companies South AfricaMarketing Assistant
Jan. 2013 - Dec. 2013I assisted the Marketing Manager, Product Managers and Trade Marketing Manager with the development, coordination and implementation of marketing activities and campaigns.
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