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Work Background
9finBusiness Operations Lead
Jul. 2024City Of London, England, United Kingdom
Manumit CapitalPrincipal
Jan. 2024United Kingdom
Zen LocumOperations & Marketplace Supply Lead
Apr. 2023 - Jan. 2024Zen Locum empowers pharmacy and optometry professionals to instantly book shifts and for stores to secure high-quality locum staff. Combined Operations and Marketplace Supply functions to create cohesive supply-side acquisition, activation, and retention flows for candidates.
Restructured Supply team roles to introduce functional efficiencies depending on candidate life cycles to reduce churn and reengage inactive users, driving improved marketplace liquidity.
Collaborated with Marketing and Product functions to align both outbound and in-app messaging resulting in reductions in repeat support queries.
Developed tools and systems to respond to compliance and safeguarding risks related to regulated healthcare staffing.
Zen LocumOperations Lead
Oct. 2022 - Apr. 2023Established a Customer Care function of 6 team members providing round-the-clock support across multiple timezones.
Established a Payments team providing industry-first features to provide marketplace users with control, clarity, and consistency of payments for services
Developed both cancellation and feedback policies to drive increased reliability and satisfaction for marketplace users.
Built custom no-code automation workflows dedicated to key accounts to increase product adoption, retention, and eventual platform exclusivity with industry-leading clients.
Zen LocumAccount Manager
Apr. 2021 - Oct. 2022London, England, United KingdomFirst dedicated Account Management hire managing customer success processes around account retention and expansion.
Developed the first in-house customer success playbooks to reduce churn and support the growth of key accounts.
In collaboration with Product teams, drove increased adoption of web-based marketplace platform to accelerate customer success efficiency.
HOVE InstituteGTM & Digital Strategy
Nov. 2020 - Feb. 2021London, England, United KingdomAdvised on the launch of a brand new Education Institution in Dubai providing courses and workshops in Media, Software, and Business. Managed media production projects for advertising and websites
Advised on website design and specifications
Lead the rebrand for social media output
Oversaw production of corporate sales assets like brochures, guides, and videos
Provided commercial guidance on launch strategy
HoickGTM Lead
Aug. 2020 - Mar. 2021London, England, United KingdomSupporting the growth function of this ambitious startup in onboarding high-quality clients, as well as supporting the long term investment goals of the company through my wider hospitality network. Hoick is a brand new hospitality SaaS startup seeking to change the way that businesses discover, understand and act on customer and employee experience data.
Creative Content AgencyHead of Production
Feb. 2020 - Aug. 2020Dubai, United Arab EmiratesLead the production function within the agency to level up capabilities and capacity for client and internal agency content project. Daily responsibilities included managing internal and external producers to ensure we produced and delivered world-class content. Additional roles included hosting two media properties for our clients including a legal advice show, as well as an industry podcast interviewing regional CEO's, authors, and entrepreneurs.
Creative Content AgencyOperations Manager
Sep. 2018 - Feb. 2020Dubai, United Arab EmiratesReporting directly to the Managing Director, I lead a team of 7, delivering boutique media agency services to clients in industries like Private Membership Clubs, Finance, Radio, Law, Real Estate start-ups, and Executive Coaching. Responsibilities included interfacing with clients, external suppliers, media partners, and remote team members to ensure deliverables and projects were shipped on time and above expectations.
Bench Events LimitedConference Programming
Jul. 2017 - Jul. 2018Dubai, United Arab EmiratesSupporting the Managing Director of the Middle East, I helped to build a conference programme for the industry-leading Arabian Hotel Investment Conference held in Ras Al Khaimah under the patronage of His Highness Sheikh Saud bin Saqr Al Qasimi. Liaising with experts from in and out of the hospitality industry, as well as external suppliers, joint-venture partners, and sponsors, we built a conference that played host to nearly 1000 attendees with 120 world-class speakers.
My Friends Your FriendsHead Of Operations
Mar. 2017 - May. 2020Dubai, United Arab EmiratesManaged the operations function of Dubai's most popular social gathering from inception. We started with a community of just over 100 people and built it to a community of 5000 people with events in some of the most sought-after venues in the city, facilitating a brand new platform for socialising and networking in Dubai.
Shaeila BotCo-Founder
Nov. 2016 - May. 2017Dubai, United Arab EmiratesShaeila is an automated communication interface that acts as an AI chatbot for various types of hospitality businesses. I am responsible for the commercial end of the startup - taking care of negotiations, suppliers and client interactions. Shaeila was acquired by Dubai Holding in 2017.
The Ritz-Carlton Hotel Company, L.L.C.Food and Beverage Intern
Jul. 2015 - Jan. 2016Dubai, United Arab EmiratesService Operations
Requisitions and Purchasing
Team Planning
Client Relations
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