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Work Background
Wegmans Food MarketsMeals2Go (Ecommerce)
Dec. 2021 - Jan. 2025Parsippany, New Jersey, United States• Trained new co-workers on Meals2GO eCommerce system.
• Fulfilled to-go orders and delivered curb-side or as carryout for customers.
• Conducted daily inventory and updated unavailable items on the Meals2GO App.
Wegmans Food MarketsCatering (Ecommerce)
Dec. 2021 - Jan. 2025Parsippany, New Jersey, United States• Managed customer orders and inquiries over the phone, offering recommendations and upselling when appropriate.
• Proactively prepared and organized catering items for large orders.
• Gathered completed catering orders from various departments for customer pickup.
• Managed copyright issues related to customer-provided images.
• Maintained department email and scheduled conference room bookings.
• Trained new co-workers on catering eCommerce systems.
• Served as a liaison between 10+ departments, building strong working relationships.
• Prepared and delivered reports for the Executive Chef and eCommerce Manager.
Wegmans Food MarketsStore Shopper (Ecommerce)
Jun. 2021 - Dec. 2021Parsippany, New Jersey, United States• Managed and fulfilled customer orders utilizing company devices, ensuring accuracy and efficiency.
• Communicated with customers effectively.
• Complied with food safety regulations to maintain freshness.
• Trained new co-workers on efficient shopping and company device usage.
• Worked independently while following instructions.
Girl Scouts Heart of New JerseyCustomer Support Specialist
Mar. 2018 - Mar. 2020North Branch, NJ-Provided outstanding customer support on a first contact resolution basis. -Product Programs and Membership subject matter expert.
-Identified inconsistencies in the customer care team; provided job aid improvements.
-Proactively prepared for seasonal high volume periods. -Developed training materials and conducted training sessions for SalesForce and Personify. -Remote work experience
Girl Scouts Heart of New JerseyCustomer Support Specialist-Contractor
Aug. 2017 - Mar. 2018North Branch, NJ
Zoetis Inc.Financial Analyst
Jan. 2017 - Mar. 2017Parsippany, NJGlobal Financial Shared Services
-Assisted the procurement team in running detailed analysis reports to present to VP of department in graphs and charts by global region
-Collaborated via email and phone with global colleagues
-Helped to point out areas of procurement process that would benefit in becoming leaner
Zoetis Inc.Financial Analyst-Contractor
Mar. 2016 - Jan. 2017Parsippany, NJGlobal Diagnostics Division
-Served as project coordinator for diagnostic device project, coordinating dozens of colleagues’ and outside vendors’ participation and contributions to a project plan.
-Led the build and development of Global Diagnostics online dashboard, facilitating sales details to be at the fingertips of division decision makers. -Trained over a dozen users across the globe on how to use the dashboard.
-Conducted financial assessment including metrics and valuation tracking for public competitive animal science companies which heavily influenced an international $80 million acquisition.
CVS/CaremarkClerk/Cashier
Sep. 2015 - Jan. 2016Chatham, New Jersey, United States-Cashier, customer service, stocking, cosmetic Planogram resets in several locations, product with withdrawal
-Helped setup new store in Berkley Heights and watched/helped the store open, experienced with Planograms, merchandise setup, store setup, store compliance
SEACORPFinancial Analyst/Project manager assistant
Apr. 2012 - Jun. 2015Middletown, RI-Conducted financial analysis for budgeting and forecasting for internal purposes, federal government, customers and private sub-contractors.
-Coordinated contract submittals with Naval Undersea Warfare Center Newport, included reviewing plans for current and expired tasking.
-Ensured contract compliance including technical data collection, alignment with deliverable requirements, and compilation of monthly quality reports.
-Identified and set up new funding per contractual modifications, provided customized biweekly financial report statuses for 3 managers, and assisted with the management of funding for business area.
-Responsible for department’s employee timecard management to maintain the company’s performance and compliance policy.
-Developed manpower tracking system to decrease overspending on contracts.
-Helped train new administrative hires on collecting technical data and deliverable requirements.
AvayaHuman Resources Intern
Jul. 2011 - Aug. 2011Basking Ridge, NJ-Modernized and audited company’s entire repository of I-9’s (20,000+ files) -Maintained company’s talent management software database (Succession Slates
Salve Regina UniversityAcademic Tutor
Sep. 2010 - May. 2011Newport, RI 02840-Helped students with Business Administration coursework, such as: Management & Organizational Behavior, Business Communications, and Microeconomics
Child and FamilyHuman Resources Intern
May. 2010 - Sep. 2010Middletown, RI 02842-Performed general HR administration: Personnel files, employee data input, HR correspondence and tracked HR forms -Re-launched and redesigned quarterly company newsletter
-Analyzed benefits administration, employment law research, job fair representative, observed employee recruiting and interviewing
Eliza BSales Associate
May. 2010 - Aug. 2010Newport, RI 02840Thorough product knowledge to assist customer purchase of customized footwear and accessories
Opened/closed store, tended cash register, stocked inventory, light cleaning, customer service, custom ordering
Education Solutions, LLC (dba Sylvan Learning Centers)Instructional Coordinator
Sep. 2008 - Sep. 2009Middletown, RI 02842Prepared student materials needed for each session, assisted teachers
Answered phones, filed, copied, light cleaning, handled payments, entered testing scores
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