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Work Background
Local Home Care Partners dba BrightStar Care of Plano / North DallasOperations & Revenue Cycle Manager
Aug. 2024Plano, Texas, United StatesResponsible for overseeing Operations and Revenue Cycle departments, to include HR, IT, Authorizations and Collections.
OrthoTexas Physicians & Surgeons, PLLCManager
Sep. 2021 - Aug. 2024
DALLAS NEUROSURGICAL ASSOCIATES, P.A.Operations Manager
Nov. 2019 - Sep. 2021Plano, Texas, United StatesResponsible for personnel management and oversight of both clinic and practice operations for 13 providers and staff. Credentialing for all providers with facilities and insurance companies. Development and enforcement of clinical and practice policies, procedures and protocols by training and educating all staff. Responsible for human resource issues such as payroll, employee benefits, performance appraisal, recruitment and disciplinary matters. File and track insurance claims and collections. Financial management and reporting along with sourcing and negotiating vendor contracts.
Inland Real Estate Investment CorporationExecutive Assistant
Aug. 2017 - Oct. 2019Frisco, Texas• Overhauled data management system for reporting on over 1,000 potential annual acquisitions for executive management, providing visibility into the $1.9 billion real estate deals.
• Composed all required legal documentation to include Letter of Intent and contract amendments, with speed and accuracy meeting all proposal deadlines.
• Reconciled executive management credit card charges and prepared weekly and monthly expense reports for accounting. • Developed template for comprehensive financial PowerPoint presentations delivered to the executive management committee on a monthly basis.
Stonebridge Surgery CenterPhysician Office Liaison
Sep. 2015 - Aug. 2017Mckinney• Managed scheduling system for 12 physicians, with working knowledge of ICD-10 and CPT coding, ensuring maximum utilization of physician block time and cost-efficient staffing. Optimized operating room availability increasing revenue. • Improved financial administration processes, including upfront collections, financial counseling, month end returns, capturing and posting of financial activity.
• Created and implemented digital storage system for medical records by auditing thousands of medical charts ensuring HIPAA, CMS, JCAHO and state regulation compliance.
• Developed system to actively track all staff certifications and continuing education enabling more cost effective group training.
OSSM OrthopedicsOffice Manager
Nov. 2014 - Aug. 2015McKinney, Texas• Trained a team of 5 staff members at 3 clinic locations on the EMR system to enable efficient appointment scheduling, patient data recording and payment collection. • Improved billing efficiency by recouping unbilled revenue cycle claims and by establishing positive vendor management relationships. These practices increased billed claims by 35%.
• Established a digitized physician credentialing system for both medical facilities and insurance companies, increasing revenue by establishing privileges at new locations and by eliminating loss of privileges. • Performed a wide variety of business office manager roles to include scheduling, medical records maintenance, insurance verification and authorizations including Workers Compensation, Department of Labor and Medicare.
BazaarvoiceModerator
Mar. 2010 - Oct. 2014• Evaluated on-line product reviews for high profile companies by identifying client specific requirements and by coding as necessary, enabling accurate company or product feedback to be provided. • Recognized for performance management by exceeding 98.25% accuracy requirement for processing reviews at a speed of 50K characters per hour.
Baby Boot Camp/ Karna FitnessFitness Instructor/ Business Administration Manager
Oct. 2009 - Dec. 2013Various locations in Frisco and Allen• Created and maintained a system for payment collections, membership monitoring and payroll. Conducted statistical analysis on marketing campaigns to provide insight for business development.
• Developed and delivered cardio and strength based fitness programs as well as core strength programs and high intensity interval training for women, teaching over 300 classes.
Phoenix FuturesService Manager
Jun. 2002 - Jan. 2008• Led and retained a team of 7 mental health professionals (RN), by focusing on team building, supervision and guidance. Rewarded for leadership excellence.
• Secured annual funding of $700,000 budget through negotiations with both local and federal government. Consistently maintained operations under budget and was awarded additional funding for increased staff and facility upgrades.
• Provided training to local organizations and was invited by the local government to train over 200 participants at National Conferences. • Developed additional policies and procedures to meet government regulation compliance. Conducted frequent audits as a certified Health and Safety Executive maintaining 100% legislative compliance.
• Evaluated and amended client care provision for outcome effectiveness ensuring continuation of funding and appropriate level of care provision. Maintained over 85% compliance and completion of the program for clients.
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