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Work Background
ConsultantICF Executive Coach / Leadership Consultant / CPO
May. 2025Greater London, England, United KingdomI’m an ICF accredited coach with two decades of experience in strategic leadership, L&D, OD, and employee engagement. Having held executive People roles globally within the corporate, public, and charity sectors, I have supported many leaders and employees in their personal and professional journey. Please see "About me" section for more details on what I can offer.
Ledger BennettGlobal EVP of People (equivalent to CPO)
Jan. 2021 - Apr. 2025London, England, United KingdomLedger Bennett is a B2B agency that sits within the Havas network. What makes them different as a marketing agency is their focus on building campaigns that last past the sale and builds actual customer relationships: They call this the Forever Customer. Working with enterprise clients from all over the world and in every sector – from SaaS to education – they create the ads that stand out and the strategy that lasts. I'm responsible for finding, keeping and developing this talent.
STA TravelGroup Head of Talent
Jan. 2019 - Dec. 2020London, England, United KingdomSTA Travel was the world's largest student and youth travel company, creating adventures of a lifetime since 1979 (went insolvent Sep 2020). My role was to lead the global talent development agenda via performance management, career frameworks, succession planning, through to leadership development - by working closely with the business to drive key initiatives and projects on both local and global levels.
RedfinHead of Learning & Development
Jan. 2017 - Dec. 2018Seattle, Washington, United StatesRedfin is a multi-million dollar NYSE-listed tech-powered real estate company with 3,000+ employees - Developed, launched and managed the team which ran the national agent onboarding program, halving ramp-up time and significantly reducing demands on managers’ time for mentoring and shadowing - saving the company millions in operating costs annually
- Instigated, developed and launched major operational initiative to turn agents from tour guide to home-buying adviser which the CEO called “the biggest game-changer ever rolled out at Redfin” – results such as higher closing volumes and 8-point increase in the company’s Net Promoter Score
- Evaluated, overhauled and built new Leadership Program with a blended learning approach utilising in-house expertise (previously outsourced) - saving the company $600K annually - 100% managerial satisfaction rating several years running from eight direct reports, topping the list as one of highest-rated managers in the company (direct reports’ references available on request)
RedfinSenior Manager Learning & Development
Jan. 2016 - Dec. 2017Seattle, Washington, United States
Allen Interactions Inc.Elearning Producer
Jan. 2013 - Dec. 2015San Francisco, California, United StatesMarket-leading consultancy creating custom-made, highly-interactive and performance driven courses - Created high-impact ROI elearning courses for Fortune 500 clients such as Adobe, Disney, General Motors, and Verizon by using the latest adult learning theories and high-quality instructional design
- Example of client project: Home Depot - took a two week in-person new cashier onboarding training and created an 8-hour elearning course with simulated environments and real in-store tasks that saved this $100 billion American home improvement giant millions in employee training costs
Mayor of LondonProgramme & Training Manager
Jan. 2011 - Dec. 2012London, England, United KingdomThe Mayor of London’s Ambassadors volunteer program for the 2012 London Olympic Games
- A huge success much thanks to the incredible volunteer effort of 33,000 people applying, 16,000 of them interviewed, and 10,000 trained and deployed for the Games – run by me and my team
- Designed training and trained-the-trainer to run the programmes, and managed the training teams
Volunteering EnglandTraining & Accreditation Manager
Jan. 2008 - Dec. 2011London, England, United KingdomUmbrella body for national network of over 300 centres creating volunteer opportunities across England
- Improved evaluation practices through strategic changes that led to a 15% increase in accreditations
- Trained centre leaders, oversaw assessments, awarded accreditations and created best practices
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