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Work Background
Founder
Duke RestorationsFounder
Mar. 2014 - Jun. 2023Sandweiler, Luxembourg- Duke Restorations is a leading furniture restoration business that provides high end results. - Duke Restorations provide a professional damage assessment quote for local and international moving and insurance companies. - Growing the business in nine years (around 15% a year) to be the leading furniture restoration business in Luxembourg, using advertising in social media, website, and physical adverbs. - providing service to private, CMB and enterprise customers in Luxembourg, France, Germany and Belgium. - Working directly with clients, advising on how to get the best results in a project. Problem solving with unhappy clients, - Cooperation with other businesses that provide complementary services and products to Duke Restorations operations. - Financial bookkeeping and working alongside an accountant.
Manager of Sales & Service Center
Samsung MobileManager of Sales & Service Center
Sep. 2012 - Mar. 2014Petah Tikwa, Israel- Lead a team of 5 sales and service representatives, driving them to successfully meet storewide and personal goals. - Provided professional, solution-oriented support to customers: private, business, and internal. Developed and applied innovative workflow procedures and sales techniques. - Oversaw the quality of service, sales, and ongoing store logistics. - Rep professional program training. - In charge of the revenue statement of the store.
Manager of Sales & Service Center
HOTManager of Sales & Service Center
Jan. 2010 - Sep. 2012Bnei Brak, Israel- Lead a team of 5 sales, service, and tech support representatives, driving them to successfully meet storewide and personal goals. - Ongoing staff mentoring and performance tracking. - Responsible for ensuring the center’s excellence in customer service, sales and retention. - Developed and applied innovative workflow procedures and sales and retention technique.
Senior Customer Service and Training Representative at BB call center
Bezeq InternationalSenior Customer Service and Training Representative at BB call center
Apr. 2006 - Jan. 2010Petah-tikwa, Israel• Developed and implemented a broad internal training plan for call center support of sales/customer service and customer relations. • Provided supervision for customer representative and conducted supervisor calls with customers.
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