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Work Background
Duke RestorationsFounder
Mar. 2014 - Jun. 2023Sandweiler, Luxembourg- Duke Restorations is a leading furniture restoration business that provides high end results.
- Duke Restorations provide a professional damage assessment quote for local and international moving and insurance companies.
- Growing the business in nine years (around 15% a year) to be the leading furniture restoration business in Luxembourg, using advertising in social media, website, and physical adverbs.
- providing service to private, CMB and enterprise customers in Luxembourg, France, Germany and Belgium.
- Working directly with clients, advising on how to get the best results in a project. Problem solving with unhappy clients,
- Cooperation with other businesses that provide complementary services and products to Duke Restorations operations.
- Financial bookkeeping and working alongside an accountant.
Samsung MobileManager of Sales & Service Center
Sep. 2012 - Mar. 2014Petah Tikwa, Israel- Lead a team of 5 sales and service representatives, driving them to successfully meet storewide and personal goals.
- Provided professional, solution-oriented support to customers: private, business, and internal. Developed and applied innovative workflow procedures and sales techniques.
- Oversaw the quality of service, sales, and ongoing store logistics.
- Rep professional program training.
- In charge of the revenue statement of the store.
HOTManager of Sales & Service Center
Jan. 2010 - Sep. 2012Bnei Brak, Israel- Lead a team of 5 sales, service, and tech support representatives, driving them to successfully meet storewide and personal goals.
- Ongoing staff mentoring and performance tracking.
- Responsible for ensuring the center’s excellence in customer service, sales and retention.
- Developed and applied innovative workflow procedures and sales and retention technique.
Bezeq InternationalSenior Customer Service and Training Representative at BB call center
Apr. 2006 - Jan. 2010Petah-tikwa, Israel• Developed and implemented a broad internal training plan for call center support of sales/customer service and customer relations.
• Provided supervision for customer representative and conducted supervisor calls with customers.
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