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Work Background
Self EmployedFreelance Project Manager
Feb. 2025Parrish, Florida, United StatesI lead client engagements focused on GTM execution, operational improvements, and building MarTech systems. Each project is grounded in structured roadmaps and collaborative alignment, ensuring milestones are delivered with clarity and precision. • Developed strategic roadmaps and managed timelines across marketing and operations projects
• Facilitated executive updates and stakeholder engagement at each project phase
• Created SOPs and training materials to support scale and continuity
• Applied SDLC practices to ensure testing, documentation, and quality at every delivery point
ZuoraSr. Project Manager - Go to Market
Jul. 2021 - Feb. 2025At Zuora, I served as a strategic program lead across revenue, sales, and partner operations, translating business goals into scalable execution. I partnered directly with executive leadership, led Agile delivery across GTM workstreams, and orchestrated key business cycles, from QBRs to sales kickoff recognitions. I also served as the connective tissue between operations, product, IT, and field teams, driving alignment, visibility, and growth. • Delivered 22 GTM initiatives contributing to 78% YoY growth in Expand Sales, embedding customer engagement workflows into Salesforce and Gainsight
• Supported 10+ strategic workstreams that enabled a 50% YoY increase in New Business Revenue, tracked through scorecards and GTM dashboards
• Led the Revenue 2.0 initiative across 7 core workstreams, enhancing pipeline health, nurture campaigns, AE enablement, and sales process updates
• Reduced quoting friction by streamlining 700+ Salesforce fields and automating lead-to-order workflows across teams
• Spearheaded the planning, build, and launch of Zuora’s Salesforce-integrated Partner Portal, including authentication, onboarding, and enablement
• Delivered strategic project updates and risks across sprint reviews, WorkBoard dashboards, and Jira stories to maintain accountability and cross-functional momentum
• Built the internal cross-functional directory to ensure visibility and alignment across GTM resources
• Directed Zuora’s GTM Recognition Program for over 3 years, managing executive nominations, awards logistics, and SKO presentations on behalf of the CRO
• Supported AWS enablement initiatives that made AWS a standardized payment method across new and upsell deals
• Produced weekly CRO reports, quarterly All Hands updates, and exec team decks to support communication across GTM, Sales, and Field Ops
RV Armor, Inc.Service Advisor (Service Project Coordinator)
Jul. 2020 - Jul. 2021Sarasota, FloridaI coordinated 150+ service projects across 26 states, managing technician logistics, customer scheduling, and internal operations across Sales and Finance. • Managed daily dispatch for a national team of 12–15 technicians
• Scheduled work orders and tracked materials and delivery timelines
• Processed customer service requests and final invoicing through Zoho CRM
• Maintained warranty and service documentation to ensure service quality
U.S. Coast GuardIRR
Sep. 2014 - Sep. 2017
U.S. Coast GuardMarine Science Technician
Sep. 2009 - Sep. 2014Florida, Lousiana, and OhioIn this federal operations role, I oversaw high-visibility marine events, served as the lead liaison across state and federal agencies, and ensured compliance with U.S. maritime law. I worked directly with command leadership to manage safety zones, inspections, and event logistics affecting thousands of vessels and hundreds of thousands of people. I was frequently trusted with classified communications, senior-level coordination, and complex operational planning. • Managed event logistics and safety operations for public events involving 500,000+ spectators and 2,000+ commercial and recreational vessels
• Oversaw safety inspections and regulatory approvals across 25+ waterfront facilities per U.S. Code of Federal Regulations
• Drafted safety plans, compliance documentation, and federal security zones for high-risk operations, including construction, fireworks displays, and national races
• Led multi-agency coordination with local, state, and federal partners to execute joint operations with zero incidents
• Supported classified operations and internal communications for commanding officers, ensuring discretion and mission success
• Facilitated strategic planning, onsite logistics, and public engagement for visiting members of Congress and maritime industry leaders
• Awarded multiple U.S. Coast Guard honors for leadership, marksmanship, and meritorious performance
Mosquito Curtains Inc.Sales Manager/Planner
Sep. 2007 - Sep. 2009Atlanta, GeorgiaDelivered personalized support and solutions for complex home installation projects, ensuring customer satisfaction from inquiry to execution. • Listened attentively to understand unique customer needs, translating complex configurations into clear, customized solutions.
• Calculated project costs and presented tailored options, empowering customers to make informed decisions with confidence.
Wine Warehouse CaliforniaSales Representative
Nov. 2006 - Nov. 2007Los Angeles, California, United StatesConsistently met and exceeded sales targets, developing and nurturing multiple long-term working relationships with high-volume accounts across Southern California. • Contributed new ideas about merchandising and helped to develop sales strategies at team meetings.
• Maintained working knowledge of the different wines and spirits that the company distributed, and attended and assisted with company events and wine tastings.
Various CompaniesVarious Customer Service and Sales Positions
Nov. 2002 - Nov. 2006Known for delivering outstanding customer service, consistently achieving sales goals, leveraging adept product knowledge, and offering proactive and attentive service to customers. • Went the extra mile to train and familiarize new employees with company policies and procedures.
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