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Work Background
Carenet Healthcare ServicesSr Account Manager
Feb. 2018 - May. 2025Cape Coral, Florida, United States
AloricaSr Director of Strategic Client Solutions
Jun. 2014 - Dec. 2017Miami/Fort Lauderdale AreaClient Service responsibilities for success and growth of multiple Fortune 500 companies, including top US healthcare provider, in domestic, near shore, and offshore locations. Call types include handling customer service, sales, claims, and customer retention.
Carlisle & Gallagher Consulting GroupConsultant
Jun. 2012 - Jun. 2014Dallas/Fort Worth Area
StellarClient Service Manager
Jun. 2010 - Jun. 2012Hickory Creek, Texas• Managed team responsible for call center start up, including transition of roadside assistance program from internal call center to new 24/7outsourced call center. Included interviewing and hiring of call center management staff • Through strategic client management, created organic growth of roadside assistance contract to include outbound retention and welcome call.
The Results CompaniesDirector of Site Operations
Aug. 2006 - Jun. 2010Sr Director, Strategic Client Services
The Results CompaniesAccount Manager
Aug. 2001 - Aug. 2006
WestBranch Manager
Jan. 1999 - Jan. 2001
ITI Marketing ServicesBranch Manager
Jan. 1988 - Jan. 1997
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