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Work Background
Basecoat MarketingOperations Assistant
Aug. 20241732 Tall Mast Ct, Wilmington, NC, 28409
Rehab CEOsProcess Improvement Manager
Jun. 2024 - Dec. 20242926 Dukeswood Drive Garland Texas
Yoda Marketing GroupTechnical Manager
May. 2024 - Jun. 2024Jacksonville, Florida, United States
ConversionlyCRM Specialist
Nov. 2023 - May. 2024Conversionly is the merger of two powerhouse marketing agencies, Luckless Digital and Bullbox Marketing in a joint venture to build the greatest local business marketing services available. Founded on the principles of conversion driven results, Zach Williams and Justin Oglesby first started Conversionly as an ISA/Call-Center service. With the intention to eliminate the burden of lead nurturing and appointment setting from small businesses, Conversionly was designed to be a solution to a major problem. After achieving massive success with the ISA Service, Justin and Zach agreed that they worked better together than apart. It was at this time that both decided to merge their marketing agencies under one roof to combine their 8+ years of marketing experience and build a powerhouse team. Today, Conversionly is breaking records and setting the bar higher for agencies all over the US. They have truly mastered the art of getting new customers in the door for local businesses from start to finish!
Konsort SocialOperations Manager
Nov. 2023 - May. 2024Employed advanced organizational skills to manage and streamline processes, utilizing tools such as Google Sheets for effective workflow management.
Ensured timely content creation and delivery by overseeing the organization and posting schedules of content creators.
Maintained up-to-date client records, fostering client satisfaction through clear communication, managing expectations, and going the extra mile for success.
Skillfully navigated challenging conversations and potential pitfalls, contributing to a positive client experience.
Demonstrated a proactive approach to problem-solving, emphasizing self-reliance and innovative solutions for seamless workflow.
Happy Agent LeadsTechnical Manager
Aug. 2023 - Jun. 2024Austin, Texas, United StatesTransfer and setup of clients accounts system
Hosts virtual Q&A meetings with clients to provide support
Hosts 1 on 1 with potential clients and provide overview of the company
Address client concerns about funnel, survey, workflows etc.
Developed suggestions for technical process improvements to optimize resources.
Liaised between business and technology units to manage delivery schedules for applications.
Spearheaded the technical aspects of GHL implementation projects, overseeing the entire lifecycle from initial assessment to post-implementation support.
Collaborated with clients to understand their unique business needs and translated requirements into effective GHL configurations.
Provided technical support and troubleshooting for GHL users, resolving issues promptly to ensure minimal disruption to operations.
Aaraya Public AdjustingTechnical Manager
Apr. 2023 - Nov. 2023Tampa, Florida, United StatesLed a team of 3 technical professionals in the successful implementation and optimization of Go High Level.
Designed and implemented automated workflows, streamlining processes and increasing overall operational efficiency by 50%
Created visually appealing landing pages to enhance client branding and improve user engagement.
Developed customized surveys and forms integrated into landing pages, capturing essential data for targeted marketing strategies.
Successfully integrated Google Ads and Facebook Ads with Go High Level, optimizing advertising campaigns and enhancing lead generation.
Orchestrated an impactful weekly newsletter email campaign using GHL, resulting in a 30% increase in open rates and customer engagement.
Implemented proper tagging and organization within the GHL CRM, ensuring accurate segmentation and targeted communication strategies.
Stayed abreast of the latest GHL updates and industry trends to provide strategic guidance on incorporating new features and functionalities.
WNS Careers - PhilippinesSenior Associate
Jul. 2021 - Jul. 2022
Lawyer ConnectionExecutive Assistant/Operations Manager
Aug. 2020 - Nov. 2023Ontario, CanadaProvided administrative and support functions to ensure the CEO's day-to- day operations run smoothly
(email/calendar/ document management, marketing support, research, project coordination)
Team Leader to 11 agents managing outbound calls
Managed and tracked eligible leads gathered by agents
Expedited process for accurate lead generation, cold calling, lead verification, and turnover to appropriate parties.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Organized and coordinated conferences and monthly meetings.
Christian Recto TradingBookkeeper
Apr. 2019 - Jan. 2022Valenzuela, National Capital Region, PhilippinesTracked financial progress by creating quarterly and yearly balance sheets
Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
Gathered data on taxable income, deductibles and allowances for tax preparation
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
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