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Work Background
Children's Hospital Los Angeles (CHLA)Manager, Learning & Clinical Informatics Operations
Jan. 2020 - Mar. 2025Greater Los Angeles Area
Children's Hospital Los Angeles (CHLA)IS Program Manager - Training and Talent Development
Sep. 2017 - Jan. 2020Greater Los Angeles AreaManage Learning and Development for Clinical Informatics and Cerner Solutions
Cerner CorporationEngagement Leader/ Operations Manager
Jan. 2010 - Sep. 2017Greater Los Angeles AreaPrimary relationship owner for assigned clients as it relates to the management and support of Cerner Millennium applications. Responsible for managing the development, implementation, and troubleshooting of enterprise hardware, software/ networking systems and Service Level (SLA) attainment, planning and execution. • Responsible for technology operations and support delivery.
• Determines strategic direction and short-long term goals for technology and operations
• Sets quality standards by identifying client’s specific needs
• Responsible for proactive measurements and preventive tasks (Risk Management)
• Manages and coordinates all activities as it relates to Healthcare Informatics • Owns vendors and third party systems relationships
• Responsible for client on-boarding and initial engagement, benchmarking and process • Creates and develops new processes in order to improve current practices and workflows • Directs, mentors and guides teams achieving clients requests/mandates and large projects management.
Cerner CorporationIntegration Architect
Jul. 2009 - Jan. 2010Kansas City, Missouri Area• Managed Integration and performance of Cerner Millennium
• Led package installations, code and upgrade events
• Monitored application performance and system stability • Responsible for ongoing system strategy and operations
• Coordinated Support Services and proactive measures • Responsible for client relationships and client satisfaction based on system performance
Cerner CorporationGlobal Consultant
Apr. 2005 - Jul. 2009Kansas City, Missouri Area• Responsible for initial design and solution development
• Responsible for gathering clients expects and workflows for program development
• Led development of applications exceeding client expectations • Managed testing and release of code, packages and solutions
• Supported clients with application issues and defects • Honored and followed best practices based on ITIL standards
DST SystemsDivision Trainer
Apr. 2001 - May. 2003Kansas City, Missouri Area• Developed Training for new and tenure associates
• Responsible for identifying training needs and development plans • Led training initiatives with division managers and executives
• Responsible for maintain training databases and general content • Responsible for evaluating associates skills and reporting to management for immediate action and improvements
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