Content Marketer@Children's Hospital Los Angeles (CHLA)
Verified
Miguel Yanez-Manecke
Manager Training and Development
Verified
Strategic and client-focused technology operations leader with over 20 years of experience driving customer success, service excellence, and digital adoption within healthcare and enterprise software sectors. Expert in developing scalable learning methodologies, engagement models, and success playbooks that enhance customer outcomes and support global delivery teams. Proven ability to align cross-functional stakeholders, optimize service delivery frameworks, and lead large-scale training initiatives. Passionate about elevating the customer experience through practice development, stakeholder enablement, and operational excellence. Bilingual in English and Spanish.More...