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Network Power<100 people
Roles
🗿100%
HR
🖥️100%
Data Entry
Geos
Work Background
Brink’s IncANALYST II
Sep. 2022 - Aug. 2024ColombiaConducted in-depth analysis of missed service cases, identifying root causes and implementing corrective measures to enhance service delivery. Developed effective customer solutions through rigorous monitoring and resolution of service disruptions.
Generated daily reports on missed pickups, ensuring data accuracy and timely escalation of issues. Assisted in the onboarding and integration of new units, facilitating smooth operational transitions. Collaborated with internal teams and external stakeholders to achieve project goals, demonstrating strong project management skills. Utilized Salesforce for case management, ensuring timely resolution and effective communication across teams.
Holcim ABSEmployee Services Assistant
Apr. 2022 - Jul. 2022ColombiaFirst-Level HR Support: Provided first-level HR support, addressing employee inquiries regarding payroll and benefits. Life Events and Benefits: Assisted employees with life events, benefits, and new hire procedures inquiries ensuring smooth transitions and accurate benefit management. Tax Forms Distribution: Managed the distribution of tax forms, ensuring timely delivery and compliance with regulatory requirements. Pay Stub Requests: Processed requests for pay stubs and payslips, facilitating accurate and prompt access to payroll information. Employment Certificates: Generated and issued employment certificates, providing employees with the necessary documentation for various purposes.
ScotiabankCollections Advisor
Jun. 2017 - Oct. 2019Bogota, D.C., Capital District, ColombiaRole: Delinquency and Loss Prevention: Implemented effective collection strategies to minimize delinquency and reduce loss rates, ensuring financial stability and efficiency. Client Relations: Addressed and resolved questions, concerns, and agreements related to collections, maintaining clear and professional communication with clients and ensuring all relevant information is recorded in the collection systems. Prioritization and Issue Management: Verify and classify the type of customer contacted and use the appropriate collection process based on their profile. Accountabilities: Identify reasons for customer non-payment and propose solutions. Advise customers on optimal payment options and plans in line with the Collection Strategy. Provide feedback to the team leader on customer interactions and improvement practices. Escalate uncooperative customers to Management when necessary. Conduct customer information searches using the KYC (Know Your Customer) model while ensuring confidentiality. Promptly identify risks associated with Credit Products to minimize losses. Carry out timely collection activities through various communication methods to resolve accounts.
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