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Work Background
Twin MindzDirectora creativa
Jan. 2024Santo Domingo, Distrito Nacional, República DominicanaI lead and manage photography and graphic design projects. I conduct photo shoots for various clients, including portraits, products, and events. I design graphic materials for social media, marketing, and branding using tools such as Adobe Illustrator, Photoshop, and Affinity Designer. I collaborate with clients to understand their needs and offer customized creative solutions.
DHL ExpressEjecutivo de ventas telefónicas
Jun. 2023 - Jun. 2024República DominicanaCoordinate and manage express air shipments, ensuring the timely delivery of goods in accordance with established deadlines. Make calls to potential clients to promote air logistics services, highlighting the efficiency and speed of the solutions offered. Maintain constant communication with existing clients, providing updates on the status of shipments and proactively resolving any potential issues. Work closely with the operations team to ensure smooth coordination between the pickup, transportation, and delivery of cargo. Implement specific sales strategies for the express air logistics sector, adapting to market needs and regulations. Closely monitor industry trends, identifying opportunities for improvement in logistics processes and proposing innovative solutions.
DHL ExpressMultichannel / Lead Qualifier
Jul. 2022Santo Domingo de Guzmán, Distrito Nacional, República DominicanaResearch and actively seek new prospects and potential clients through various sources, such as databases, social media, and events. Evaluate and qualify prospects based on predefined criteria, ensuring they are suitable for different sales channels. Collaborate with sales and marketing teams to ensure efficient and timely assignment of qualified prospects. Follow a proactive and systematic approach to nurture and maintain the quality of prospects throughout the sales process. Maintain constant follow-up with qualified prospects and provide detailed reports on the performance of qualification activities. Develop and execute effective strategies to reactivate former clients and expand the existing customer base. Collaborate with the sales team to identify growth opportunities and create customized action plans. Establish strong relationships with clients, understanding their needs and providing solutions that generate increased sales volumes. Monitor and analyze market trends to identify growth opportunities and adapt strategies as needed. Maintain accurate records of client interactions and the results achieved.
DHLCostumer Service
Jun. 2018 - Jun. 2022República DominicanaHandling Inquiries: Responding to customer questions and concerns through various channels, such as phone, email, chat, or in-person interactions. Providing Solutions: Offering immediate assistance and troubleshooting basic issues, ensuring customers’ needs are met efficiently. Processing Orders and Transactions: Assisting customers with placing orders, processing payments, and handling returns or exchanges. Customer Interaction: Maintaining a friendly and professional demeanor while interacting with customers, ensuring a positive experience. Escalating Issues: Identifying complex or unresolved issues and forwarding them to the appropriate backline support or higher-level management. Gathering Feedback: Collecting customer feedback and reporting it to the relevant departments to help improve services or products. Product Knowledge: Staying informed about the company’s products, services, policies, and promotions to provide accurate information to customers. Record Keeping: Logging interactions, issues, and resolutions in the company’s CRM system or customer service software.
PannelloAdministrative Assistant
Jan. 2018 - Jun. 2018República DominicanaManaging Communications: Handling incoming calls, emails, and correspondence; relaying messages and information to relevant parties. Scheduling and Coordination: Organizing meetings, appointments, and events; maintaining calendars and ensuring scheduling conflicts are avoided. Office Management: Ordering and maintaining office supplies; managing office equipment and ensuring the workspace is organized. Data Entry and Record Keeping: Maintaining databases, filing systems, and records; entering and updating data accurately. Document Preparation: Drafting, proofreading, and formatting documents, reports, presentations, and other materials as required. Support to Management and Staff: Assisting executives and other staff members with various tasks, including travel arrangements, expense reports, and meeting preparation. Customer and Client Relations: Greeting visitors, clients, and customers; handling inquiries and providing information as needed.
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