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Work Background
European Customer Experience Organization (ECXO)Member
Mar. 2024EMEAHarry is a member of the European Customer Experience Organisation where he is part of the EMEA community of Customer Experience Professionals where knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe are shared.
The National Autistic SocietyBoard Trustee
Oct. 2022Supporting the charity in executing their vision and strategic direction. Harry also sits on the Finance, Risk & Audit Committee for the Charity. With over 3,600 employees, The National Autistic Society are the UK's leading charity for people on the autism spectrum and their families. Since 1962, they have been providing support, guidance and advice, as well as campaigning for improved rights, services and opportunities to help create a society that works for autistic people.
OracleChief Customer Officer UK&I and Chair, Diversity and Inclusion Board - UK
Jan. 2021The strength of our customer engagements will become more critical to our success. Developing long-term, strategic relationships with our customers will enable us to articulate the value of our complete applications portfolio at the highest level of the enterprise, enabling us to position more value to the transformational journey of our Customers. Harry ensures that our business has a customer-centric focus that breaks departmental siloes and aligns teams to work towards a common future as we seek to drive customer intimacy with our customers. Successfully navigating global, matrixed environments and the ability to align various stakeholders, including but not limited to Sales, Operations, Finance, Marketing, Business Development, Partners and Customer Success, to close complex, bespoke opportunities. Harry is a key member of the U.K. Leadership Team and motivates, coaches, and mentors team members to grow existing account opportunities and capture net-new transformational business to drive more growth and value whilst creating solid customer intimacy. Ensuring all our divisions have a voice but more importantly that the voice of our customers is taken back to the business and actioned. Harry supports all EMEA high value customers and ensures our customers’ transformation is translated back into the business. Harry is extremely passionate on all topics under Diversity & Inclusion. With his expertise, passion and personal interests, Harry created and chairs the UK&I Diversity & Inclusion Board leading 19 Board members with a remit of 6,000 U.K. colleagues across all business lines with the aim of empowering, supporting and educating our colleagues and ensuring we strongly connect with our Customers and work within this space in their organisations. Winner of DEI in Tech Award 2023
OracleDirector Business Development & Strategy EMEA
Jan. 2020 - Jan. 2021• Identified and capitalised on white space, accelerating the EMEA CX business growth by aligning with global teams.
• Launched the Strategic Accounts program, directly leading to a 25% increase in C-Level engagements across EMEA.
• As a leadership team member, collaborated with regional leaders to achieve 14% year-on- year growth and heightened customer satisfaction.
• Delivered CX Thought Leadership, contributing to a 30% increase in strategic customer engagement and retention.
OracleSenior Solution Specialist Director EMEA
Jan. 2018 - Jan. 2020United KingdomHarry is responsible for leading the marketing solution sales strategy, across multiple verticals. Bringing high levels of energy, drive, enthusiasm, commitment and self-belief all to help brands become #CustomerObsessed and drive their digital transformation journey. #OracleCX Harry is UK Chair of the Oracle #OPEN community - supporting, promoting and educating our LGBTQ+ community as well as the Diversity and Inclusion Commitee supporting Neurodiversity, OPEN and Women's Leadership
EquinitiEMEA Senior Director - Banking
Aug. 2017 - Jul. 2018United Kingdom• Harry is responsible for creating and selling the Banking data proposition for within The Group. This encompasses Finance technology and data, Tracing Capabilities, Biometrics, ID&V and Cyber Solutions. Selling into Banks (Corporate and Retail) and Insurance Companies
• Senior management role tasked with empowering organisations to solve key data and digital challenges and objectives
• Harry leads and develops a high-performing team with a track record of engaging and growing diverse talent to greater success
ExperianBusiness & Strategy Development Director - Banking and Insurance
Jan. 2014 - Aug. 2017National• Empowering brands to achieve their goals by delivering innovative data assets and Digital solutions to the Banking & Insurance market
• Tasked by MD to create and articulate a market leading Insurance proposition with a Go- to-market strategy. #CustomerCentric
• 112% to target and $95m of net new pipe created
• Creating and leading GTM for Banking
• Providing Thought leadership with the CFO's, Group FD's
Callcredit Information GroupHead of Business Development - Banking
Sep. 2012 - Jan. 2014NationalSenior management role responsible for creating, implementing and selling the key Marketing & Financial Solutions product range and data solutions, generating new business revenue and new clients for the division. Focusing on Corporate and Retail Banking and Insurance.
Ageas UKStrategic Client Director
Jan. 2010 - Sep. 2012National• Undertake regular business reviews to identify areas of risk and growth maintaining notes that are shared with Ageas stakeholders.
• Develop distributor relationships with IFA's, insurance networks and aggregators with a focus on the quality of service delivery and distributor satisfaction
• Deliver new product sales to business plan volumes within agreed product mix objectives and cost budgets
• Plan and prioritise personal sales activities and distributor contact in line with the market development strategy, building long-term sustainable relationships
• Maintain a self-development plan continually growing market/product knowledge and sales skills to ensure maximum results are achieved
• Conduct regular risk reviews with clients and make sure the potential risk is mitigated to maintain company turnover and profits
• Present internally and externally from company owners and directors to staff and admin and also at trade events and conferences
• Work closely with other company functions such as Compliance/Legal, Customer Services. IT and Agency, Pricing and Risk in order to fulfill business plan objectives and assist organisational development.
Fortis Insurance Belgium (Ageas)Sales Development Manager
Mar. 2009 - Jan. 2010The initial role was to create a Sales Development Team and responsibilities included recruiting and training candidates. Key roles were establishing contact with prospective clients and developing these into revenue – generating relationships and managing strategic, high value key accounts. Accountability was to the Director of Sales & Marketing, and the reporting obligations included the presentation of regular reports internally to and externally to clients at senior level.
ChevalNational Business Development Manager
Jul. 2007 - Mar. 2009• On-going relationship with clients to ensure constant revenue growth
• Develop and maintain key partner relationships
• Deliver and exceed monthly targets
• Integrate sales activities with organised marketing initiatives including product launches, promotional campaigns and exhibitions/industry events
• Maintain and develop a contact database for all allocated clients
Only Insurance GroupHead of Business Development - Banking
Jun. 2006 - Jul. 2007• Liaise with other company functions in order to fulfill business plan objectives and assist organisational development with Strategic Clients
• Understand the Group’s businesses, identifying opportunities with distributors to leverage them and maximise profitable new business values
• Maintain a thorough understanding of the Insurance Market dynamics and the regulatory issues surrounding it
• Recruit and train a sales team of 10 staff
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