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Work Background
For The Golden AdventuresEntrepreneur
Sep. 2024Taking sales and marketing to a new digital level from any corner of the world! Independent Distributor for Enagic - Want to Improve the water you drink and use... ask me how today!
Self.Motivational Speaker
Sep. 2024United States
FTI ConsultingInside Sales Representative | Executive Assistant - Blockchain and Digital Assets
Nov. 2022 - Sep. 2024United StatesServed as primary business point of contact managing 1,500 plus stakeholder relationships for practice which resulted in generated 1M plus revenue in the first year. Supervised organizational data specifically recordkeeping processes; managed personal, corporate, and legal information, including but not limited to confidential files, documents, ensuring security and compliance with state and federal regulations. Managed communication and implemented processes to improve workflow across three departments encompassing seven global regions; impact included the implementation of Microsoft Office Suite preparing presentations and reports. Due to subject matter expertise was specifically entrusted with leading the origination and execution of initiatives, special projects. The results were products that met or exceeded deadlines and helped to enhance organizational output.
FTI ConsultingInside Sales Representative
Jul. 2022 - Nov. 2022United States
OneTrustBusiness Development Representative
Dec. 2021 - Jun. 2022United StatesServed as principle representative for the assimilation of 50 new employees gained from OneTrust's acquisition of Planetly; this direct facilitation ensured that these employees onboarding occurred in a proficient manner to include training, operational processes and company culture. Previous industry knowledge resulted in selection for competitive pilot group training to master SalesLoft technology; subsequently this led to the conduction of training sessions for 30 colleagues to support its successful daily implementation and use. Served as the primary liaison for 350 plus stakeholders on behalf of OneTrust for practice which resulted in the development and implementation of new program scopes of practice. Supervised organizational data specifically recordkeeping processes; managed personal, corporate, and legal information, including but not limited to confidential files, documents, ensuring security and compliance with state and federal regulations. Company projection: 6 month tenure due to company reducing manpower by 25% due to company reorganization.
Georgia Secretary of StateExecutive Assistant
Feb. 2021 - Jan. 2022Atlanta, Georgia, United StatesOffice Manager - Managed all executive administrative functions to include workflow management. Established daily objectives in support of priorities and coordinated administrative operations to execute goals including but not limited to communications (phone, email, fax, and letter mail), personnel scheduling, and procurement. As the procurement point of contact obtained supplies, equipment, services, and furnishings. In addition to performed billing statement reconciliation for accuracy to include disputes and reimbursements.
Georgia Secretary of StateElections Liaison
May. 2020 - Jan. 2022Atlanta, Georgia, United StatesGenerated election races and candidate profiles for State, Special, County, Municipal elections for 75 counties and 300 cities in the statewide elections registration system ElectioNet (eNet). Led multiple in-person trainings for election office staff for County and State, County board members and electors for new election procedures and laws which encompassed time-sensitive updates and compliance with changing state guidelines. Additionally, utilized 4-years of expertise to provide end-user support and training on election code, Statewide Voter Registration System, Online Voter Registration, Firefly, Scytl, Filezilla, Elections Management System and other third-party software. As an ad-hoc Information Security Manager (ISM) in accordance with Open Records Requests and Election Codes oversaw redaction of personal identifiable information from thousands of records at the end of their life cycle under rigorous records requests process. In addition, managed the general recordkeeping processes for personal, voter, and legal information adhering to strict confidentiality and ensuring compliance with state and federal regulations. As Training Administrator provided administrative support for target audience to include compilation, analyzation of data from state databases, producing detailed reports, spreadsheets, and graphs to present individual and county-wide voter data. Additionally, served as certification verifier for compliance with training mandates included time-sensitive and position critical certifications for state leadership and officials. Responsible for the timely submission and escalation of statewide items of resolutions and complaints to higher levels of authority.
Central Georgia Technical CollegeSuccess Coach
Aug. 2019 - May. 2020Warner Robins, GeorgiaProgram Reviewer – Conducted routine evaluations of WIOA local and state policies, procedures, and operations for adult learning services administered by the college. Delivered actionable recommendations via reports, spreadsheets, and graphs to Senior Management and Board Members. Audited program records using 100+ data sources, ensuring compliance to maintain grant recipient status and secure additional funding. Case Manager – Managed an average caseload of 190 students across six counties, fostering relationships to support career progression per educational/employment plans. Established engagement goals and milestones to prevent backlogs and ensure maximum participation. Maintained audit-ready files by processing and transmitting electronic student documents, including updates, time sheets, and dropout records. Training Coordinator – Led orientation and training for new staff, equipping them with the skills to compile WIOA files, deliver effective case management, and adhere to WIOA guidelines and state policies. Ensured consistent service delivery through comprehensive onboarding processes. Accounting Clerk – Supported monthly budget reconciliation and prepared financial analysis reports for Senior Management. Oversaw billing processes aligned with WIOA requirements, reviewed invoices for accuracy, and ensured timely payments to third-party providers on behalf of students. Maintained compliance and accuracy in financial reporting. Stakeholder and Talent Recruitment – Engaged community resources, local businesses, and private organizations to establish new partnerships while maintaining strong relationships with current stakeholders. Expanded employment opportunities across various industries, achieving an average of three new partnerships per month.
MIDDLE GEORGIA CONSORTIUM, INC.Career Facilitator
Sep. 2018 - Aug. 2019Warner Robins, GeorgiaProgram Reviewer - Conducted routine reviews of Workforce Innovation Opportunity Act (WIOA) local and State policies, procedures and operations in the execution of adult learning services as administered by the Consortium. Performed daily mandated record audits and compiled data from the audit to present fact-based recommendations for action via reports, spreadsheets and graphs to Senior Management and Board Members. Case Manager – Coordinated services for assigned average workload of 100 students across six counties. Oversaw the student census throughout the application process and duration of engagement with WIOA services until program completion or exit. Established working relationships with students to ensure progression regarding career paths according to educational/employment plan. Accounting Clerk – Reviewed participate records to verify eligibility including but not limited to exceptions, rejections and appeals for services. Utilized multiple types of resources to include hard copy and electronic systems. Stakeholder and Talent Recruitment- Advertised organization information, opportunities and benefits to community resources (local businesses and private organizations) in the establishment of new relationships and maintained rapport with current stakeholders. As a result, this created a broad repository of employment possibilities with various career paths averaging 3 new collaborators per month.
Greene County Board of ElectionsDeputy of Elections Supervisor/Registrar
Feb. 2017 - Sep. 2018Greenesboro, GaAccount Manager – Performed time keeping and payroll processing for 40 poll workers for 3 separate elections totaling at least 400 hours, these actions were timely and free of discrepancies. Chief Registrar – Utilized data analysis in the operation of State Voter System (ElectioNet) and other systems in the collection and maintenance of 12,000 plus voter records. Training Coordinator - Led multiple in-person training for election poll workers and County board members for new election procedures and laws which encompassed time-sensitive updates and compliance with changing state guidelines. Information Security Manager (ISM) - Managed the research and response to requests in compliance with Open Records Requests (ORR) and Election Codes in accordance with records management protocols. Drafted and managed written correspondence to voters, providing clear communication and timely resolution of inquiries, issues, and denials, as well as handling third-party reviews, exclusions, and appeals. Oversaw general recordkeeping for personal, voter, and legal information, ensuring confidentiality and compliance with state and federal regulations.
Lake Oconee DentistryExecutive Assistant
Mar. 2015 - Feb. 2017Lake OconeeOffice Manager - Managed all executive administrative functions as it relates to patient information and recordkeeping processes, ensuring strict confidentiality and compliance with state and federal regulations, including HIPAA. Account Manager - Supervised account reconciliation processes which included processing and submitting claims to third-party payers, including insurance companies and self-pay patients, ensuring accuracy and in accordance with billing procedures. Oversaw the resubmittal of claims with discrepancies for previously billed accounts. Utilized appropriate software to create reports in the identification and tracking of hundreds of weekly patient claims and past-due invoices to prevent backlogs of debt. Audited billing records to verify the accuracy and compliance of all codes with established guidelines and regulations prior to processing, identifying and resolving discrepancies to prevent errors and ensure timely claim submissions. Contract Officer - Oversaw and managed end-to-end renovation projects, including processing and disbursing payments to third-party vendors and contractors in accordance with project deadlines and contract terms.
ASI Claims - Audit Services Inc.FNOL Administrative Manager
Dec. 2014 - Mar. 2015Conyers, Georgia, United StatesCall Center Supervisor and Manager – Led team of 25 people and oversaw the administration of personnel actions to include equitably distributing work assignments, payroll, training, and retention. The team executed Audit Services Incorporated contract obligations as established by USAA in their claim’s reconciliation process from origination to end; this support entailed troubleshooting technical issues and process improvement initiatives. Routine tasks included processing highly sensitive and classified information.
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