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Work Background
OptumRisk Adjustment Data Analyst
Feb. 2022 - May. 2024Seattle, Washington, United StatesOptum, Inc. is an American healthcare company that provides technology services, pharmacy care services, and various direct healthcare services. • Developed, optimized, and automated ad hoc reports generated daily, weekly, and quarterly for a 33% increase in productivity.
• Helped increase dashboard utilization and customization. • Assisted in regulatory compliance with state and federal filings for risk adjustment operations.
Centene CorporationSenior IT Support Specialist
Apr. 2012 - Nov. 2021Tacoma, WaCentene Corporation is an American for-profit healthcare company based in St. Louis, Missouri, which acts as an intermediary for government-sponsored and privately insured healthcare programs. ● Opened new health plan for Washington State
● Achieved 85%-day one incident response and closure rate
● Reduced managerial errors in onboarding by creating a New Hire Matrix
● Increased reporting process efficiency resulting in 99% inventory accuracy
Larson Automotive GroupInformation Technology Manager
Dec. 2007 - Aug. 2011Tacoma, WAThe Larson Automotive Group is Washington State's largest auto group and includes dealerships for various car brands including Chrysler, Dodge, Jeep, Ram, Toyota, Cadillac, Volkswagen, Hyundai, Porsche, Audi, and Mercedes-Benz. ● Maintained 95% system uptime for 200+ users over a 10-mile radius
● Achieved a 50% increase in CRM utilization by developing a new training curriculum
● Improved forecasting by 25% by creating an Excel-based sales analysis and tracking tool
● Saved thousands in outsourcing fees by programming multiple custom forms and reports
The Reynolds and Reynolds CompanySenior Technical Trainer / Professional Services Consultant
Sep. 2001 - Dec. 2007Tukwila, WAReynolds & Reynolds is a private corporation based in Kettering, Ohio. Its primary business is providing business forms, management software, and professional services to car dealerships. ● Achieved $75,000 sales quota by implementing a CRM sales follow-up program
● Delivered 80% productivity goal in consumer deliverables and consulting services
● Led value-added product seminars for increased sales, profitability, and customer satisfaction
iMotors.comDirector, Information Systems
May. 2000 - May. 2001Elk Grove, CAiMotors.com is a privately held company whose primary business is an online marketplace that enables individuals to find, purchase, or sell used cars. It was launched in September 1999 as the Internet's first real e-commerce auto company. ● Saved $50,000 by designing an integrated point-of-sale and supply chain system
● Increased productivity by 20% through inventory management system optimization
● Improved order accuracy through the creation of custom data extraction and web integration system
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