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Work Background
Library Services CentreChief Executive Officer
Mar. 2022 - Mar. 2024Kitchener, Ontario, CanadaFor over 50 years, the Library Services Centre (LSC) stood as an industry leader, serving libraries across Canada. Our primary concern was serving the current and emerging needs of our clients.
Library Services CentreVice President - Sales, Marketing & Business Development
Feb. 2022 - Mar. 2022
GreenSaverDirector, Business Development, Marketing & Sales
Dec. 2019 - Apr. 2021Toronto, Canada AreaIn this role I led a team of 12 in business development, sales, and marketing initiatives. With my role on the senior executive team, I was able to guide business decisions that has resulted in an increase in website traffic, a growth in revenue, and securing a $39M contract with a gpovernment agency.
IntraVista Marketing Services Inc.Chief Executive Officer
Jun. 2015 - Aug. 2019Markham, OntarioDirected operations in a small business marketing services firm specializing in direct marketing for retail and direct-to-consumer service providers. Functions include:
• Developped, marketed and sold marketing services including consulting, digital (SEO, Paid Search, Display Advertising etc.) and traditional marketing (Direct Mail, Telephone campaigns etc)
• Consistently maintained a high-standard of delivery via exceptional service, follow-through and specific attention to detail which results in higher revenue
EpsilonSr. Director. Sales & Marketing Operations
Mar. 2013 - Jan. 2015MarkhamDuring my time with Epsilon I spearheaded sales and marketing for their automotive retail agency services division. My focus on improvements resulted in sales growth, less client churn, and award-winning marketing campaigns.
EpsilonDirector Sales
Mar. 2011 - Mar. 2013Markham, ONI lead a team of Sales professionals in delivering best in class traffic building and client retention solutions to automotive dealers.
EpsilonSenior Account Executive
Sep. 2009 - Mar. 2011Markham. ONAs Senior Account Executive, I continued to be responsible for Business Development within my Territory, as well as recruiting and training new account executives in an effort to provide increased coverage and client satisfaction. Successfully recruited 2 account executives and subsequently relinquished 2 areas of my Territory which drove increased revenue across the board.
EpsilonAccount Executive
Oct. 2006 - Sep. 2009I helped dealers drive more business and retain more clients by maintaining a consistent communication strategy with their clients. Managed the Largest Geographic Territory in the organization which included the provinces of Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, PEI & Newfoundland.
Reynolds & ReynoldsAccount Manager
Jan. 2003 - Jan. 2006I helped automotive dealers leverage available technology and data to help grow their businesses.
Telus MobilitySr. Business Analyst
Jan. 2000 - Jan. 2003I used various technologies and methodologies to analyse the customer service operations. Specialized in call centre analysis (Predictive modeling, finding areas of opportunity, and performance evaluation).
inslogic.comSr. Technical Consultant
Jan. 1999 - Jan. 2000Co-built and supported the infrastructure for the back-office operation of the organization.
Sprint CanadaBusiness Analyst
Jan. 1996 - Jan. 1999Designed, built and supported I.R.I.S. ,an early generation intranet system (before intranets were popular) which provided call centre agents a centralized library of information to support their job functions. Also performed statistical analysis on call centre operations.
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