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Work Background
Ernst & Young Global Consulting ServicesExecutive Assistant
Jul. 2024Perth, Western Australia, Australia
ANZSenior Personal Banker
Jul. 2023 - Aug. 2024Christchurch, Canterbury, New ZealandDuring my time as a Senior Personal Banker at ANZ in Christchurch, NZ, I effectively handled complex customer inquiries and maintained a strong focus on enhancing service quality and client satisfaction. My role included the smooth operation of branch activities, strict adherence to regulatory compliance, and proactive client communication to boost retention rates. I took a leadership role in mentoring junior bankers, sharing key insights and industry practices to foster their growth. My commitment to prioritising and efficiently managing a substantial loan pipeline ensured timely processing and improved client outcomes, all while providing tailored mortgage solutions that significantly enhanced customer satisfaction. Key Achievements:
• Successfully managed multiple loan applications weekly, improving client financial acquisition efficiency.
• Quickly authorised to autonomously approve or decline home loan top-up applications soon after starting.
• Gained the capability to independently approve or decline new security home loan applications shortly thereafter.
• Became the go-to person for customer due diligence inquiries, ensuring compliance with Anti-Money Laundering (AML) regulations and providing guidance to colleagues.
• Initiated and led a buddy system that significantly reduced operational failure rates within the branch.
ANZHealth & Safety Branch Delegate
Jan. 2023 - Mar. 2024Christchurch, Canterbury, New ZealandIn my role as Health and Safety Branch Delegate at ANZ in Christchurch, NZ, I was responsible for assisting in maintaining strict compliance with health and safety regulations to ensure a secure and healthy workplace. My duties involved enforcing safety protocols, conducting regular inspections, and maintaining all areas, including kitchens, to meet health and safety standards. I assisted in delivering comprehensive training programs that enhanced safety awareness and compliance among employees. This role allowed me to significantly improve the branch's preparedness for handling customer aggression and workplace emergencies, ensuring a safer working environment for all staff. Key Achievements:
• Led regular safety sessions that enhanced staff preparedness and reduced incidents related to customer aggression, natural disasters, and other emergencies.
• Inspired and led a successful drive for first aid competency, achieving personal certification and aiding in the certification of colleagues, which enhanced the branch's emergency response capabilities.
• Advocated for and secured essential ergonomic equipment for the branch, improving workplace comfort and reducing strain-related complaints.
ANZBanking Consultant
Jan. 2022 - Jul. 2023Christchurch, Canterbury, New ZealandAs a Banking Consultant at ANZ, my primary responsibilities involved nurturing customer relationships and managing a high volume of transactions to drive business growth and ensure customer satisfaction. I focused on educating customers about various banking products and services, facilitating informed decision-making. My role also included strict compliance with privacy and security regulations to protect sensitive data and maintain customer trust. I collaborated closely with team members and other departments to streamline processes and introduce innovations that enhanced operational efficiency and improved the banking experience for our customers. Key Achievements:
• Provided critical support at a branch in a region affected by a natural disaster, aiding in operational continuity and staff relief.
• Led initiatives to streamline the onboarding process for non-residents, making procedures more efficient and user-friendly.
• Collaborated with the products team to pilot new banking systems, contributing to banking operations improvements.
• Received national recognition multiple times for outstanding performance and service excellence.
HaysRecruitment Resourcer
May. 2021 - Dec. 2021Christchurch, Canterbury, New ZealandIn my role as a Recruitment Consultant at Hays, I focused on enhancing the candidate experience and assisted the hiring manager in matching individuals with roles that aligned with their skills and career aspirations. I conducted thorough screenings to ensure high-quality placements and kept up-to-date with industry trends to tailor effective talent acquisition strategies. Additionally, I managed applicant tracking and candidate management systems to streamline recruitment operations. My efforts in employing innovative engagement methods significantly increased the pool of qualified applicants, especially for niche roles in the white-collar construction sector. Key Achievements:
• Initiated a successful cold-calling strategy targeting specific candidates for my direct Line Manager, significantly increasing placement fees.
• Identified additional opportunities that projected substantial future placement fees.
Westland Milk ProductsSampling Technician
Feb. 2020 - Mar. 2021Hokitika, West Coast, New ZealandAs a Sampling Technician at Westland Milk Products, my role centred around conducting detailed testing and maintaining high standards of quality control. I excelled in both independent and team settings, quickly adapting to new procedures and effectively communicating test results and procedures. My responsibilities included ensuring the accuracy of test results through strict adherence to quality control standards, maintaining the cleanliness and sterility of laboratory tools and equipment, and conducting tests using industry-approved techniques. Additionally, I was responsible for meticulous record-keeping to support traceability and compliance, as well as routine maintenance of the laboratory and associated areas to ensure a clean and orderly work environment.
Christchurch Adventure ParkMarketing Intern
Jul. 2019 - Nov. 2019New Zealand
entré85k Manager
May. 2019 - Nov. 2019Christchurch
GLASSONS LTDSales Assistant
Nov. 2018 - Jan. 2020Christchurch, Canterbury, New Zealand
PrviateNanny
Mar. 2017 - May. 2018Christchurch, Canterbury, New Zealand
Foodstuffs SupermarketRetail Salesperson
Jan. 2014 - Feb. 2018Hokitika, West Coast, New Zealand
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