Vail's Mountain HausFront Office Manager - Training, Sales, Sustainability Programs
Apr. 2014 - Jul. 2022Vail, COI manage a team of 8 seasonal and full-time associates and ensure the staff achieves sales goals, service standards, and insurance and safety requirements. I also lead the training and sustainability programs for the resort, and handle onboarding, coaching, concierge services, and preventive maintenance. ➡️ Increased reservation revenue 160% by creating comprehensive front office training program that includes job shadowing, technology training, listening/customer engagement exercises, and six months of personal coaching. ➡️ Created pre-arrival concierge program by negotiating with touring companies, adventure experience vendors, and food & beverage establishments to give guests priority booking and best pricing. ➡️ Developed Green Team to achieve “Actively Green” certification and focused on sustainable business shifts such as paperless check-in and virtual training. ******