Rock Building Society LimitedExecutive Customer Development (Chief Operating Officer)
Jan. 2006 - Dec. 2012Completed 6 great years at The Rock where I added value through my experience and problem solving capacity; application of high level cognitive skills; employed 20 years banking, operations, business analysis and/or project management experience; made use of excellent team management and leadership abilities; drew on 15 years graduate and postgraduate knowledge; and deployed my strong capacity to engage and deliver. Successful at senior management level in Archdiocesan Development Fund, BoQ and The Rock in multiple roles focused on People, Customers, Operations, Business Analysis/Project Management and Organisational Change and Improvement. Led multiple functional teams in Marketing, Product Development, Credit, Loan Origination and Verification, Loan Servicing and Retention, Loan Releases, Arrears and Deposit Operations. Chair of Product and Pricing Committee and member of Credit Committee, EXCO and ALCO of The Rock. Project Sponsor on key new product development initiatives, including significnat involvement in BANCS core banking replacement.