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Work Background
University of VirginiaProject Manager
Dec. 2022 - Dec. 2023
Tidewater Community CollegeVirginia Quality (VQRIS) Program Administrator at Tidewater Community College
Jan. 2017 - Dec. 2022
Tidewater Community CollegeSNAP-ET Program Administrator
Oct. 2016 - Dec. 2016Norfolk, VAAdminister EleVAte SNAP-ET pilot program in coordination with Department of Social Services.
Tidewater Community CollegeAdult Career Coach - Job-Driven National Emergency Grant
Oct. 2015 - Jan. 2017Tidewater Community College 2015-Current
JDNDWG Grant – Adult Career Coach
Coached dislocated workers in assessments, career search, labor market information and workforce help.
Support 86 clients utilizing high-touch approach federally funded by the Department of Labor Workforce Innovation Opportunity Act (WIOA). Track minimum of 40 clients and aligned plans with targeted industry sectors and results in an industry-recognized credential.
Assist clients connecting to supportive services available on campus and in the community.
Tidewater Community CollegeExperiential Learning Job Placement Coordinator (TAACCCT Grant)
Aug. 2012 - Sep. 2015Tidewater Community College TAACCCT Grant - Experiential Learning Job Placement Coordinator 2012-Current
Assisted diverse population of students/individuals with individual career plans, assessments, real-life work experience and assistance with soft skills, resumes and cover letters, interviewing skills, building a network, etc. Formed partnerships with community agencies and employers to provide such experiences. Increased caseload of clients from 5 to over 240 in less than 24 months
Maintained federal data collection and reporting privacy standards for over 300 individuals Acclimated and thrived in VCCS higher education structure including use of SIS Served on 15 recruitment/retention and student services committees to improve TCC culture
Managed long-term progress for 100’s of students from internship to full-time employment including family communication, anxiety management and disability accommodations Nurtured dozens of collaborative and effective working relationships within TCC and the community for student success
Led success presentations in student development classes and taught as an SDV instructor
RandstadCustomer Service Associate
Sep. 2011 - Aug. 2012Answered high-volume inbound health and welfare calls. Invested large sums of money in different mutual funds and portfolios for varied individual and group accounts.
-Increased personal processing speed by 50% to create a more streamlined work environment
-Received consistent high-quality scores above 90% and a quarterly bonus for attendance/work performance
Chesapeake Service Systems (CSS)Development Coordinator
May. 2010 - Dec. 2010Managed events/volunteers and completed all administrative functions for development department. Raised community awareness of agency by participating in public presentations and trainings. -Researched and wrote a portfolio-based vocational-readiness curriculum for adults with severe disabilities
-Won community grant worth thousands of dollars to fund the vocational-readiness curriculum -Championed annual city funding for our organization by speaking (televised) in front of the Chesapeake City Council which resulted in being congratulated by the mayor
Chesapeake Service Systems (CSS)Supported Employment Specialist
Feb. 2009 - Dec. 2010Provided intensive counseling for adults with disabilities to find positions in the community, including job development. Managed caseload of 15 adults with severe disabilities and reported statuses to referring agencies, supervisors and funding sources.
-Streamlined and updated existing data systems and projects to improve efficiency within the department
-Created and maintained successful relationships with state and government agencies such as community service boards, the Department of Rehabilitative Services, Medicaid (waiver), the Department of Behavioral Health and Developmental Services, and state employment commissions
-Developed long-standing community partnership with leading retailer to provide a variety of vocational successes for individuals with disabilities
-Achieved a superior score in 2009 Association of Community Rehabilitation Educators (ACRE) certification
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