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Work Background
Wilderness SafarisSenior Travel Consultant
Jan. 2011 - Jan. 2025Booking educational trips on behalf of agents in Wish for Wilderness Properties. Requesting and negotiating discounted rates for agents with third party suppliers. Quoting safaris, often overriding rates received. Itinerary planning. Dealing with Agents and 3rd party partners telephonically and on e-mail. Invoicing of safaris in Tourplan and then later The Windows internal system. Working on Window, Tourplan, WISH, Microsoft Word, Microsoft Excel and Internet. Working closely with sales to get their input on agents, itineraries and rates. Working with the Regions regarding logistics and special requests from agents.
Wilderness SafarisMarket Specialist
May. 2010 - Aug. 2010Assisting Market Unit Manager in running department. Backup to Market Unit Manager when she was out the office. Managing the leave schedule and educationals. Assisting staff with running their desks and answering queries. Problem solving. Booking of Safaris received via phone and e-mail for groups and FITs. Dealing with Customers/Agents telephonically and on e-mail. Quoting Safaris. Booking of all private and scheduled Exploration Safaris on Wilderness booking system and with third party properties. Managing booking sheets for all Exploration Safaris. Working closely with operations in Namibia, Botswana and Zambia on all Exploration Safaris. Invoicing of safaris. Working closely with Key accounts to maintain and grow the relationship. Checking documentation done by Juniors prior to being sent to Agents/Customers. Working on Tourplan, WISH, Microsoft Word, Microsoft Excel and Internet.
Wilderness SafarisMarket Manager
Mar. 2008 - Apr. 2010Market Unit Manager with a team of 6. Managing the leave schedule and educationals. Budgeting forecast for upcoming financial year. Ensuring budget met for current financial year. Assisting staff with running their desks and answering queries. Problem solving. Booking of Safaris received via phone and e-mail for groups and FITs. Dealing with Customers/Agents telephonically and on e-mail. Booking of all private and scheduled Exploration Safaris on Wilderness booking system and with third party properties. Ensuring that Booking sheets are managed correctly by junior staff for all Exploration Safaris. Working closely with operations in Namibia, Botswana and Zambia on all Exploration Safaris. Invoicing of safaris. Chasing Debtors for payments. Dealing with account queries related to debtors and creditors. Working closely with Key accounts to maintain and grow the relationships. Checking documentation done by Juniors prior to being sent to Agents/Customers. Working on Tourplan, WISH, Microsoft Word, Microsoft Excel and Internet.
Wilderness SafarisReservations Consultant
Oct. 2001 - Feb. 2008I worked as a Senior Consultant in various departments handling the same accounts dealing mostly with the clients from the States but also from the UK and Europe (Germany, Norway, Italy). Ensuring budget met for current financial year for my accounts. Assisting Intermediate and Junior staff with running their desks and answering queries. Problem solving. Booking of Safaris received via phone and e-mail for FITs. Dealing with Customers/Agents telephonically and on e-mail. Booking of all private and scheduled Exploration Safaris on Wilderness booking system and with third party properties. Managing booking sheets for all Exploration Safaris. Working closely with operations in Namibia, Botswana and Zambia on all Exploration Safaris. Invoicing of safaris. Dealing with account queries related to debtors and creditors. Working closely with Key accounts to maintain and grow the relationships. Checking documentation done by Juniors prior to being sent to Agents/Customers. Working on Tourplan, WISH, Microsoft Word, Microsoft Excel and Internet.
CCAfricaSwitchboard Operator
Oct. 1997 - Sep. 2001I started at CCAfrica as a Switchboard Operator / Reception and worked my way up to Senior Reservations Consultant. I worked mostly with the East Africa Division and even had spent 6 weeks in Arusha, Tanzania, setting up the operations side of the reservations department liaising between the lodges and the Reservations office in Johannesburg.
Wilderness SafarisSenior Marketing C-ordinator
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