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Network Power<100 people
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✨50%
Business Owner
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Work Background
PayrixProduct Manager
Apr. 2023 - Jan. 2024Phoenix, Arizona, United StatesContributed to the optimization of the merchant auto-boarding process by 18%, streamlining operations and reducing reliance on manual interventions. Helped pioneered the a proactive risk assessment rule engine for account evaluation prior to auto-boarding, enhancing the overall risk management strategy. Oversaw the global product intake process.
PayrixProduct Owner
Oct. 2022 - Apr. 2023Phoenix, Arizona, United StatesOverhauled portal performance, guaranteeing an exceptional user experience and optimal functionality by leveraging tools such as Figma and Adobe Illustrator. Delivery of 20+ risk, reporting, and functional user interface screens across two quarters. Created and deployed interactive sandbox simulators, strategically contributing to platform growth amidst market competition.
American ExpressProduct Owner
Oct. 2021 - Oct. 2022Phoenix, Arizona, United StatesPlayed a vital role in revenue growth by optimizing account detailing and merchant acceptance criteria, resulting in a 10% improvement. Served as the subject matter expert for road mapping and developing comprehensive strategies for annual planning of B2B accounts payable methodologies.
American ExpressService Delivery Analyst
Sep. 2019 - Oct. 2021Phoenix, Arizona, United StatesOrchestrated process improvement for the IT-GRC change accountability program. Implemented new incident and response timed metrics using time series analysis and standard deviation, alongside strategies to minimize change-related impacts. Provided mentorship and guidance to a team of two analysts, reinforcing best practices in change management and process enhancement.
Sure Power ConsultingBusiness Analyst
Jan. 2019 - Sep. 2019Phoenix, Arizona, United StatesLed the stabilization efforts for Oracle Customer Information System post-implementation, consistently securing quality assurance scores within the range of 90-100%. Handled the management and processing of accounts for APS, Arizona's largest electric company, encompassing business accounts valued over $50M and 5,000+ residential accounts.
Banner HealthPatient Care Technician
Mar. 2018 - Jan. 2019Tucson, Arizona, United StatesProvided direct care and support to patients and collaborated with the healthcare team to ensure the well-being and comfort of patients, while also maintaining accurate and up-to-date medical records.
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