Marquesa Pawnshop and Financial Services, Inc.Human Resource & Operations Manager
Oct. 2010 - Dec. 2019Region IVA - Calabarzon, Philippines- Developed and rolled out a company-wide Operations and Strategy manual, including streamlined work processes that resulted in 20% increased growth rate and cost-saving measures
- Developed and implemented a multi-year Human Resource Strategy effort, including the first-ever company professional development leadership and soft skills training, comprehensive incentive schemes, promotion and engagement plans for exceptional performers and management trainees, review and roll out of comprehensive employee handbook and KPIs which led to a decrease in employee turnover rate of 50% and an employee engagement score of 80% in a 5year period.