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Work Background
IntercityEnterprise Sales Director
Jan. 2023Birmingham, England, United KingdomIntercity Technology Ltd are a leading IT Services company headquartered in Birmingham, UK with a 3* Best Companies rating and NPS +79. My role as Enterprise Sales Director and a member of the Senior Leadership Team is to lead the direct field based teams. This encompasses the exceptionally talented and experienced Account Managers and Account Directors who look after a diverse range of customers from across both the Private and Public sectors. In addition I am also responsible for Intercity's New Business acquisition team who are specialists in the fields of Communications, Managed Services, Cloud & Security technologies. Working closely with the Sales Leadership, Divisional MD's and in unison with Intercity's Marketing Director my role is to ensure the continued success and growth of Intercity through the introduction of New Logo's, minimisation of churn and ensuring we provide the very best solutions possible to our customers to maintain their technological advantage enabling them to #DoMore
Intercity Technology LtdHead Of Account Management
Dec. 2021 - Jan. 2023Birmingham, England, United KingdomIntercity Technology Ltd are a leading IT Services company headquartered in Birmingham, UK. My role as Head of Account Management and a member of the Senior Leadership Team is to lead a field based team of exceptionally talented and experienced Account Managers and Account Directors who look after a diverse range of customers from across both the Private and Public sectors.
Intercity Technology LtdAccount Management Team Leader
Sep. 2020 - Dec. 2021Birmingham, England, United Kingdom
Intercity Technology.Enterprise Account Manager
Feb. 2014 - Sep. 2020I work with clients to implement enterprise grade communications solutions, examples of some of the work completed recently include: - Outsourced 24/7 Network Operations Centre services monitoring and managing LAN, WLAN, WAN and Security services. - Outsourced 24/7 service desk solutions primarily across 1st and 2nd line competencies.
- Cyber Security solutions providing complete end to end protection from Device through to a clients network and on to cloud based environments. Linked in to our 24/7 Secure Operations Centres for continuous monitoring and support.
- Data Centre solutions from basic CoLo through to full Infrastructure as as Service, Back-up and DR services.
- Complex multi-network, multi-profile mobile solutions interlinked with mobile device enrollment services in partnership with manufacturers such as Samsung utilising their Enterprise Edition service and Apples Business Manager
- Hosted unified telephony services including most recently roll out of Direct Calling for Teams services to assist with the increase in remote working needs further simplifying the management environment. I aid clients to achieve their business goals by providing access to the latest communications technology giving them a competitive advantage. Often my clients are based across complex multi-site environments, my goal is to help them ensure effective, secure and resilient communications across the business. In so doing my work ensures that critical data is constantly accessible whilst remaining secure and that the systems that are put in place are monitored, maintained and available. In a world where workforce's are ever more mobile and working remotely, the ability to be effective, no matter time or place, is key to maintaining that competitive edge.
TalkTalk BusinessCorporate Account Manager
Apr. 2010 - Feb. 2014• Maintain and develop existing corporate accounts, maintaining healthy dialogue with clients at both operational and board level to secure extended contracts. • Build a full picture of a clients operating environment understanding their business processes and communication paths both internally and externally. • Understand the clients operating space and their challenges. Their major line of business and ensure visibility of any future moves, mergers or acquisitions. • Work with clients to understand their key strategic objectives and any current initiatives and offer the support of TTB and it’s solutions where suitable and practical. • Work as a primary point of escalation for clients, liaising effectively with both internal & external colleagues to resolve any issues. • Secure additional revenue through the Introduction of new products & cross-sell of additional services, identifying opportunities promoting the move from traditional to converged services providing data solutions as a foundation for cloud services such as voice, intelligent network and telephony hardware. Products/Services: Inbound Telephony including network based IVR systems, Traditional Outbound Telephony, WAN/MPLS, Hosting / Co-Location, Phone Systems (onsite and hosted), Mobile Communications, SIP
Opal TelecomCommercial Account Manager
Nov. 2007 - Aug. 2010• Identification, analysis and attainment of new business opportunities acting in a consultative role for Voice, Data, PBX, Mobile and Inbound Markets including hosted IVR systems and diallers • Continuous meetings held at a senior level within outside organisations offering a solutions led platform of products to aid in their own communications development • Attainment of sales targets set by Sales Director • Ongoing management and maximisation of product set with companies brought onboard
Opal TelecomBusiness Development Manager
May. 2004 - Nov. 2007• Recruitment, training, development and ongoing management of Business Development Executives including compilation of detailed business plans for the year and budgetary requirements for all aspects of the section with views to growth and maximisation of sales opportunities • Production, analysis and monitoring of reports including churn analysis, channel activity, cross sell activity and revenue reports • Attainment of monthly KPI’s set by the Sales Operations Manager and monthly sales targets set by the Sales Director • Preparation and presentation of monthly sales meetings • Bi-weekly and monthly 1-2-1 meetings with all members of the team to ensure continual development in their approach and selling techniques whilst constantly upholding the companies key values • Analysis and implementation of new procedures within Business Development and other area’s of Opal to ensure a streamlined approach to all areas of the business promoting a transparent working methodology
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