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Work Background
Financial Ombudsman ServiceService Desk Analyst
Jan. 2014Providing 1st and 2nd line PC Support for approx 3000 internal Financial Adjudicators and Ombudsmen. Support of MS-Office, Outlook, Remote Access and a number of bespoke financial applications. Currently responsible for documenting all Service Desk processes and procedures for inclusion in a organization-wide Knowledgebase.
Essex County CouncilServicedesk Analyst
Jul. 2009 - Jan. 2013Frontline telephone and remote support, providing 1st and 2nd line PC and desktop support, to over 10000 council employees working in providing frontline services to the people of Essex.
Surrey County CouncilServicedesk Analyst
May. 2008 - Jan. 2009Worked as a 1st line support analyst, providing telephone and remote PC support for approximately 9000 staff, socail workers and County Council members.
Sony Pictures EntertainmentDesktop Support
Sep. 2007 - May. 2008Provided 1st,2nd and 3rd line PC and Desktop support for approximately 400 staff at Sony's European HQ.
Surrey County CouncilServicedesk Analyst
Aug. 2007 - Sep. 20071st & 2nd Line telephone PC Support for approx 9000 internal Council employees. Supporting Windows XP/7, MS-Office, Outlook, IE, Remote Access, employing ITIL processes, using Supportworks, VLC, Microsoft Lync
Sony Pictures EntertainmentDesktop Support
Apr. 2007 - Aug. 2007
Greyhound CarsCareer Break
Apr. 2006 - Mar. 2007When my previous contract at SCC ended, I decided to take some time out to re-evaluate my life and personal goals. My career in IT had stalled twice already, for different reasons, and I was beginning to wonder if I should maybe look for something completely different. I had proven myself to be a natural leader in previous roles, but at this point, I couldn't see any way of getting back to that level in an IT capacity.
Surrey County CouncilMobile Support Engineer
May. 2005 - Mar. 2006Provided on-site PC desktop support across approximately 400 satellite council offices around the county, covering schools, libraries, hospitals, fire stations and including visits to County Council members homes.
2005 Healthcare CommissionSoftware Rollout Project
Mar. 2005 - Mar. 2005Worked as part of a team [and leading a team] of rollout engineers to upgrade all the organisation's PCs to Lotus NOTES 6 and apply a number of additional software updates.
PhilipsSoftware Rollout Project
Dec. 2004 - Mar. 2005
AtkinsServicedesk Analyst
Aug. 2004 - Sep. 2004
Tesco Stores LtdServicedesk Analyst
Dec. 2003 - Mar. 2004
Domain Technologies LtdTechnical Support/Projects
Apr. 2003 - Nov. 2003
IDIS LtdTemping
Oct. 2002 - Apr. 2003Basic warehouse duties, for a worldwide medicines sourcing and re-distributution company, including unpacking deliveries, processing and picking orders, packing items securely for delivery to customers.
Surrey County CouncilEmail Admin/Tech Support
Nov. 2000 - Sep. 2002
ORBIS/MatsushitaIT Consultant
Sep. 2000 - Nov. 2000
Walt DisneyTechnical Support/IT Manager
Nov. 1996 - Mar. 2000
Newton Investment LtdTechnical Support
Jul. 1995 - Oct. 1996
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