Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Service Desk Analyst
Financial Ombudsman ServiceService Desk Analyst
Jan. 2014Providing 1st and 2nd line PC Support for approx 3000 internal Financial Adjudicators and Ombudsmen. Support of MS-Office, Outlook, Remote Access and a number of bespoke financial applications. Currently responsible for documenting all Service Desk processes and procedures for inclusion in a organization-wide Knowledgebase.
Servicedesk Analyst
Essex County CouncilServicedesk Analyst
Jul. 2009 - Jan. 2013Frontline telephone and remote support, providing 1st and 2nd line PC and desktop support, to over 10000 council employees working in providing frontline services to the people of Essex.
Servicedesk Analyst
Surrey County CouncilServicedesk Analyst
May. 2008 - Jan. 2009Worked as a 1st line support analyst, providing telephone and remote PC support for approximately 9000 staff, socail workers and County Council members.
Desktop Support
Sony Pictures EntertainmentDesktop Support
Sep. 2007 - May. 2008Provided 1st,2nd and 3rd line PC and Desktop support for approximately 400 staff at Sony's European HQ.
Servicedesk Analyst
Surrey County CouncilServicedesk Analyst
Aug. 2007 - Sep. 20071st & 2nd Line telephone PC Support for approx 9000 internal Council employees. Supporting Windows XP/7, MS-Office, Outlook, IE, Remote Access, employing ITIL processes, using Supportworks, VLC, Microsoft Lync
Desktop Support
Sony Pictures EntertainmentDesktop Support
Apr. 2007 - Aug. 2007
Career Break
Greyhound CarsCareer Break
Apr. 2006 - Mar. 2007When my previous contract at SCC ended, I decided to take some time out to re-evaluate my life and personal goals. My career in IT had stalled twice already, for different reasons, and I was beginning to wonder if I should maybe look for something completely different. I had proven myself to be a natural leader in previous roles, but at this point, I couldn't see any way of getting back to that level in an IT capacity.
Mobile Support Engineer
Surrey County CouncilMobile Support Engineer
May. 2005 - Mar. 2006Provided on-site PC desktop support across approximately 400 satellite council offices around the county, covering schools, libraries, hospitals, fire stations and including visits to County Council members homes.
Software Rollout Project
2005 Healthcare CommissionSoftware Rollout Project
Mar. 2005 - Mar. 2005Worked as part of a team [and leading a team] of rollout engineers to upgrade all the organisation's PCs to Lotus NOTES 6 and apply a number of additional software updates.
Software Rollout Project
PhilipsSoftware Rollout Project
Dec. 2004 - Feb. 2005
Servicedesk Analyst
AtkinsServicedesk Analyst
Aug. 2004 - Sep. 2004
Servicedesk Analyst
Tesco Stores LtdServicedesk Analyst
Dec. 2003 - Mar. 2004
Technical Support/Projects
Domain Technologies LtdTechnical Support/Projects
Apr. 2003 - Nov. 2003
Temping
IDIS LtdTemping
Oct. 2002 - Apr. 2003Basic warehouse duties, for a worldwide medicines sourcing and re-distributution company, including unpacking deliveries, processing and picking orders, packing items securely for delivery to customers.
Email Admin/Tech Support
Surrey County CouncilEmail Admin/Tech Support
Nov. 2000 - Sep. 2002
IT Consultant
ORBIS/MatsushitaIT Consultant
Sep. 2000 - Nov. 2000
Technical Support/IT Manager
Walt DisneyTechnical Support/IT Manager
Nov. 1996 - Mar. 2000
Technical Support
Newton Investment LtdTechnical Support
Jul. 1995 - Oct. 1996
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Ian on Intch
Customer Service
565944 people
23
Office Manager/ Administrator @ Greene King
24
Business Coach & Writer/Broadcaster @ ASIS Business Coach
16
Global Customer Support Director
Customer ServiceCustomer Care Specialist
174711 people
15
Wellness and Health Specialist
16
Brand ambassador
15
Broker Services, Administrator, Claims, Sales Manager