Holiday RetirementEmployee Relations Specialist
Sep. 2012 - Nov. 2020Lake Oswego, Oregon, United States● Conduct investigations.
● Ensure compliance with company and state guidelines.
● Maintain records of all incidences, responses, chronology and track all conversations.
● Provide timeline and chronology responses. Accountable for ensuring a positive student retention rate.
● Facilitate the roll out of new learning tools and implementation to the field (10,000 employees nationwide).
● Provide monthly reports on retention success rates and results involving the effectiveness of training.
● On-boarding new sales leaders and ensuring they have the tools to be successful.
● Assisted in the training of the new learning platform; which was a CRM based database.
● Tracked inquiries, success and attendance by region for weekly reports.