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Work Background
PipefyCustomer Success Manager
Jan. 2025Curitiba, Paraná, BrasilI help businesses drive enterprise transformation through AI-driven automation, intelligent process orchestration, and strategic product adoption. I work closely with clients to align technology with business outcomes, accelerating operational efficiency, scalability, and digital innovation. With deep expertise in Pipefy’s platform, I guide clients in building tailored workflows, automations, and integrations that unlock real business value. I leverage IPaaS solutions to enhance the product experience and enable seamless connectivity across systems, empowering organizations to scale their operations efficiently. I specialize in translating complex data into actionable insights that inform adoption strategies, optimize performance, and maximize ROI. By focusing on customer health, usage patterns, and business outcomes, I help clients make data-driven decisions that support sustainable success. I’m committed to driving continuous improvement, fostering innovation, and building trusted partnerships that last and passionate about bridging product, data, and strategy to create meaningful and scalable customer success.
PipefyTechnical Customer Success Manager
Mar. 2024 - Dec. 2024Curitiba, Paraná, BrasilI applied the Adoption Program to help Critical Care accounts in North America, Latin America, and Europe achieve real value through platform adoption and workflow optimization. By delivering technical guidance, customized action plans, and usage analysis, I supported high-value and at-risk clients in expanding their use of the product and aligning it with their business goals. Key achievements:
-128% average annual performance
-Boosted adoption of AI, automations, integrations, and dashboards in critical accounts
-Contributed to churn reduction and improved retention in at-risk customers
Harmonia Vital Farmácia de ManipulaçãoChief Pharmacist
Oct. 2020 - May. 2023Curitiba, Paraná, BrasilIncreased sales revenue by 40% within 2 years by structuring the sales process and implementing a new CRM software, resulting in an improved customer experience and increased efficiency in sales operations; Ensured the appropriateness, effectiveness, and safety of drug therapies by screening client prescriptions and conducting regular follow-ups to identify and solve any potential drug-related problems. Maintained accurate records of actual patient outcomes to provide the best possible care. Strengthened brand awareness and acquired new customers through effective marketing strategies and leveraging physicians' referrals, building strong relationships along the way.
Laboratório Central do Estado do ParanáPharmaceutical Scholarship
Mar. 2020 - Jul. 2020São José dos Pinhais, ParanáRecruited during the early stages of the COVID-19 pandemic by the State Government for a 4-month initiative to provide crucial support to regional response efforts. Managed highly time-sensitive distribution of diagnostic nasal swab samples to support the management team in meeting public state hospitals' urgent needs.
Don Gentilis Craft BreweryIndustry Internship
Jul. 2018 - Dec. 2018Curitiba e Região, Brasil
Quanta Diagnóstico e TerapiaImaging Internship
Apr. 2016 - Dec. 2016Curitiba Area, Brazil
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