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Work Background
Owner
Girl in the TieOwner
Jun. 2021Baltimore, Maryland, United StatesAre you a small business that needs an extra pair of hands for the administrative side of your business? Are you looking for reliable and professional help by the hour or project? • Automation of Task (Hubspot, Google Workforce, Wix) • Bottom-Up Processing • Project Management • Social Media and Email Marketing Campaigns • Business Development and Planning • If You need remote help then I am your Girl in the Tie!
Project Director to Chief Executive Officers
Seniors Home ServicesProject Director to Chief Executive Officers
May. 2021Annapolis, Maryland, United StatesTranslated executive vision into technical documentation, mockups, and functional workflows to guide internal software builds. Partnered with developers and vendors to build and enhance a proprietary CRM and performance tracking platform. Oversaw QA and testing to ensure systems aligned with business goals and user experience standards. Led the phased rollout of a custom CRM platform, training and onboarding 2,000+ independent consultants. Acted as the liaison between leadership, developers, and field users—translating technical features into accessible tools. Coordinated cross-functional initiatives including vendor sourcing, product demos, and system launches. Refined internal sales scripts and consultant-facing materials using AI tools and CMS-aligned messaging. Supported C-suite operations including strategic communication, internal ops workflow, and team coordination.
Sr. Sales Executive and Marketing Support
Signius CommunicationsSr. Sales Executive and Marketing Support
Jul. 2011 - Sep. 2016Virginia, United StatesAssistant Administrator to Director of Sales and Marketing Jr. Project Manager for Company Website and Branding B2B Sales including Upselling and Retention Salesforce Administrator and Training Training and Development of Sales SME for Salesforce and Sales Campaigns Vendor Relations and Justification Reporting Email Creatives and Campaigns
National Customer Service Manager
AnswerNetNational Customer Service Manager
Jul. 2009 - Jul. 2011Pennsylvania, United StatesImplementation and Management of clients' accounts through 20-30 multi sites/locations. Multi Location Training Quality Assurance multi locations Daily Analytic Reporting for General Managers, Corporate, and Clients Support Sales on Potential Client Support Operations in Retaining Clients Resolve Client Challenges Multi-Site Staffing Projections Vendor Relations and Justification Reporting Script Development and call flows Implementation timelines from signature on agreement to 3 month growth
Customer Service Manager (CSM)
AnswerNetCustomer Service Manager (CSM)
Nov. 2004 - Jul. 2009Pennsylvania, United StatesImplementation of New Client Programs Agent Training and Development Script Writing and Programming to Increase Quality Assurance, Upselling, and Caller Satisfaction for Clients Accounts Daily and Monthly Client Management Reports Monthly Billing and Reconciliation Reports Daily and Monthly SLA Corporate Reports Proactively Improve Clients Accounts Client Retention Staffing and Schedules Payroll
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