Unisys BrasilSupport Analyst L2
Jun. 2012 - Oct. 2015São Paulo Area, BrazilResponsible for providing the second line of technical support to Unilever users and support for Level 1, systems, subsystems, and/or applications for customers and/or Unilever Project employees. Respond to questions that Level 1 SERVICE DESK was unable to resolve such as installation, operation, configuration, customization, and use of assigned products. Application of basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures. If the incident is a hardware issue referred to the field support engineering team. It usually provides technical support for internal and external customers.