Taurus SASRE / Solutions Engineer
Jun. 2023 - Apr. 2025Being part of the Solutions Engineering team, I'm the bridge between our Engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams. Responsibilities: - Run managed services production environment by monitoring availability and taking a holistic view of system health
- Provide primary operational support and engineering for internal and external clients under managed services
- Provide ongoing support of existing environments such as incidents management, code upgrades, health checks and optimization projects. This may also include assisting our partner support organizations with break/fix assistance in severe escalation situations.
- Provide advice and support to clients' teams during integration (via API, middlewares, etc.)
- Work closely with members of the engineering teams to quickly resolve any client issues and constantly drive customer satisfaction post-sales.
- Document all aspects of the service engagement including technical notes, time spent on projects and the status of the project.
- Organize and improve technical and user documentation for clients