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Work Background
Risen AgencyOwner/Founder
May. 2025
East Coast Car RentalsSales Representative
Jul. 2022 - Apr. 2023Southport, Queensland, AustraliaGenerated between 50-75k per month by converting warm leads over the phone while maintaining customer service, crm management and email marketing via Zendesk.
ESULeague.comSocial Media Manager
Oct. 2017 - Jan. 2018OCE, NA, EUUsing my passion for computer gaming as a motivator, I began to volunteer for Esports Underground League (esuleague.com) as a community moderator, assisting with the administration and execution of tournament events for the North American and Oceanic regions Invite and Open league. These competitive computer games feature up to 70+ players in teams of four or less. In March 2018, I approached the ESULeague.com's Principal Owner, Blake, to offer my services of Social Media Management and Content Management, as I continue to explore my path of self development into fields such as Social Media Analysis, Campaign Management and Social Media Marketing.
Sykes Enterprises, IncorporatedSenior Customer Service Officer
Apr. 2017 - Sep. 2017Varsity Lakes, QueenslandDuring the five months I worked at Sykes on the Westpac inbound contract, I became a Senior Customer Service Officer, handling an average of 80-90 inbound queries a day. Efficient communication and problem/conflict resolution was a daily requirement and something that I prided myself on performing. I received three customer compliments from customers during my tenure and exceeded my key performance indication requirements within the first month of employment. I ceased employment to pursue work in a more fulfilling environment and was grateful for the opportunity to perform my duties to the highest ability.
Serco - a world of experienceCustomer Service Officer
Jul. 2015 - Mar. 2017Varsity LakesDuring my 20 month tenure at Serco Australia Pty Ltd, managing the tax related accounts (TFN, ABN, ACN) of inbound contacts via telephone and digital or written correspondence. I gained an insight into the world of tax, educating myself through work and extra curricular study. I became extremely well versed in inbound call centre operations, general & advanced taxation advice. My duties included handling inbound calls and correspondence, registering and cancelling tax roles (GST, PAYGI, PAYGW, FTC, etc). Correcting errors and lodging income tax returns and BAS statements was part of internal procedure. I was recipient of six consecutive monthly customer compliment awards for exceptional service and team member of the month for the month of May 2016. Using Siebel, Mainframe and other in-house ATO systems I demonstrated my capacity to manage and service the accounts and tax affairs of a wide number of Australian and Foreign tax stakeholders. Individuals, small, medium and large enterprise. It would be unprofessional to mention the specifics of accounts that I serviced, however it is prudent to say that I was given the opportunity to assist multi-million dollar businesses from several locations and industries and I pride myself in the efficiency and accuracy of my work.
Chase EdwardsOutbound Sales Representative
Mar. 2014 - Mar. 2014Bundall, Gold CoastI briefly worked for Chase Edwards developing highly qualified leads for experienced financial advisors. Chase Edwards required a high standard of performance to generate good leads for Self Managed Superannuation Investment consultations.
Ardent Leisure GroupPhotography Assistant
Nov. 2012 - Nov. 2013Dreamworld, Gold CoastDuring my time at Dreamworld, I learnt solo point of sale operations at most photo booths in the park. I sold photographs of rides to customers and various snacks and drinks. My largest day of sales was $4000+ at the log ride, all alone in the middle of summer.
Voucher.com.auOnline Content Manager
Mar. 2011 - Mar. 2012Southport, Gold CoastVoucher.com.au was a coupon marketing start-up. During this time I had many responsibilities and learnt many new skills in relation to marketing. I learnt how to manage wordpress websites, manage email marketing lists, use photoshop to create visual aids for sales, write creative copy for sales, facebook marketing and general customer service and account/client management.
Dick Smith ElectronicsSales Assistant
Nov. 2009 - Mar. 2011Southport, Gold CoastWorking as a retail sales assistant I gained crucial insight and learnt skills relevant to the consumer electronics industry. I consistently hit my Sales targets and my best singular sale was $8000+ for a set of televisions for a local Karaoke bar. I learnt face to face sales, customer service principles and point of sales operations. This was my first taste of KPI-based performance management and I exceeded my goals every single month.
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