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Work Background
Borusan OtomotivBMW Motorrad Technical and Aftersales Area Manager
Dec. 2023Greater IstanbulProviding both remote (via email and TSARA system) and on-site technical support to BMWMotorrad dealers across 18 locations in Turkey.
Conducting Level 3 and Level 3+ (HVT) diagnostics and troubleshooting for high-voltage vehicles.
Attended BMW AG’s “Train the Trainer” (TtT) program and delivered internal technical training to after-sales dealer staff.
Evaluating goodwill requests and forwarding comprehensive reports to the manufacturer.
Monitoring dealer development by auditing workshop standards, including standard/special tools and overall repair quality.
Organizing quarterly technical conferences to update dealers on current technical issues and solutions.
Reviewing and editing service and product information bulletins from BMW AG before dealer distribution.
Assisting the Customer Relations Department with technical cases escalated to legal disputes.
Conducting monthly dealer workshop visits for ongoing technical support.
Providing technical assistance during marketing events.
Preparing dealers for service quality audits by monitoring compliance with BMW standards.
Monitoring KPIs for 18 BMW Motorrad dealers and reporting to the After-Sales Area Manager at BMW AG.
Tracking vehicle park retention rates and planning marketing activities to maintain high customer retention.
Reviewing dealer NPS scores and initiating corrective actions to improve customer satisfaction.
Participating in various projects with the Process Management Department.
Supporting other After-Sales units, including the Warranty Department, on initiatives such as end-of-warranty checks and warranty extension projects.
Alfardan AutomobilesService Manager
May. 2023 - Sep. 2023Doha, Qatar• Managed workshop operations for BMW Motorrad, KTM Group, Ducati, Aprilia, Triumph, and Vespa.
• Improved workflow efficiency and provided hands-on support.
• Resigned due to a sudden and urgent family health issue.
Borusan OtomotivBMW Motorrad After-Sales and Technical Area Manager
Mar. 2021 - Apr. 2023Istanbul, TurkeyI have responsibilites where divided in two areas which are divided as Technical side and after sales side from the beginning of 2021.
Technical Area Management:
-Providing technical support for BMW Motorrad dealers of Turkey market which located on 15 different location.
-Taking TtT (Train the trainer) course by BMW AG Training center and transferring with internal technical training to the after-sales related dealer employees. -Checking and evaluating goodwill request and report all request to the manufacturer.
-Technical support providing about every technical related topics to the dealer in case of needed.
-Follow-up of dealer development processes like checking the workshop standarts like standart and special tools with quality of the labour processes.
-Quarterly organising technical conferences to keep in update the dealer about the current technical issues and it's solutions.
-Checking and editing service information and product information bulletins from BMW AG before releasing to the dealers.
-Supporting Customer Relations Departmant about technical cases already escaleted as legal case.
-Monthly visiting the workshops of the dealers for technical support
-Being a part for marketing events as technical support provider After-Sales Management:
-Prepairing dealer standarts to following with service quality measurement audits
-Following KPI's of BMW Motorrad dealers where located in 15 different locations
-Reporting After-Sales figures to the after-sales area manager in BMW AG
-Following the retention rate of the current car park and planning after-sales marketing activities to keep the retention rate at the possible highest rate
-Following the NPS scores of each dealer and taking after sales related action, if any measure needed
-Taking part in various projects with the process management department
-Supporting other after-sales departmant like warranty department for after-sales related projects like end of warranty check and warranty extension projects.
Borusan OtomotivBMW Motorrad Technical Area Manager
Mar. 2019 - Mar. 2021Merkez (Avcılar) Mah., İstanbul, TürkiyeProviding technical support for BMW Motorrad dealers of Turkey market which located on 15 different location.
Taking TtT (Train the trainer) course by BMW AG Training center and transferring with internal technical training to the after-sales related dealer employees. Checking and evaluating goodwill request and report all request to the manufacturer.
Technical support providing about every technical related topics to the dealer in case of needed.
Follow-up of dealer development processes like checking the workshop standarts like standart and special tools with quality of the labour processes.
Quarterly organising technical conferences to keep in update the dealer about the current technical issues and it's solutions.
Checking and editing service information and product information bulletins from BMW AG before releasing to the dealers.
Borusan OtomotivBMW Motorrad Technical Area Senior Specialist
Jun. 2015 - Mar. 2019İstanbul, TürkiyeProviding technical support for BMW Motorrad dealers of Turkey market which located on 15 different location.
Taking TtT (Train the trainer) course by BMW AG Training center and transferring with internal technical training to the after-sales related dealer employees. Checking and evaluating goodwill request and report all request to the manufacturer.
Technical support providing about every technical related topics to the dealer in case of needed.
Follow-up of dealer development processes like checking the workshop standarts like standart and special tools with quality of the labour processes.
Quarterly organising technical conferences to keep in update the dealer about the current technical issues and it's solutions.
Checking and editing service information and product information bulletins from BMW AG before releasing to the dealers.
Borusan OtoBMW Motorrad Workshop Team Leader
Apr. 2013 - Jun. 2015İstanbul, TürkiyeChecking the daily service visit bookings
Arranging the workflow according to current workshop status
Providing technical support to the technicians and coaching them with on the job trainings
Supporting the technician employees in order to achieve identified labor goals of the workshop
Working on heavy repair jobs and make sure every step of the repair has followed according to the producer repair instructions.
Working on complex diagnose troubleshooting process.
Borusan OtoBMW Motorrad Diagnose Technician
Mar. 2002 - Apr. 2013İstinyeAfter 1 year at the car side I have been promoted the BMW Motorrad workshop as a diagnose technician. I was in charge of maintaning the motorcycles and also following troubleshooting process with manufacturer diagnose system.
Borusan OtoBMW Automobile Diagnose Technician
Mar. 2002 - Mar. 2003İstinyeI have been worked as a diagnose technician at the car side.
Toyota DerindereToyota Master Technician(Step3)
Jun. 1997 - Nov. 2002ZeytinburnuWhile working in this company I have attended to Step 3 courses and taken my Master Technician certificate.
Toyota Topkapı Otomotiv A.Ş.Toyota Pro Technician(Step1-2)
Jul. 1996 - Sep. 1997Topkapı
Toyota Motor CorporationIntern
Sep. 1994 - May. 1996İstanbul, Türkiye
Toyota Sonkar A.Ş.Intern
Jan. 1994 - Jan. 1996
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