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Work Background
Barnes & Noble, Inc.Senior Bookseller
Jan. 2024Sarasota, Florida, United States
Paper SourceSales Team Lead
Nov. 2023 - Jan. 2024Sarasota, Florida, United States- Prioritized customer experience above all else
- Ensured a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation
- Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store
- Ensured the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store
- Drove results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that met the store’s performance targets
- Lead merchandising and replenishment efforts during assigned MOD periods
- Opened and closed the store, ensuring the safety of our employees and customers
LexJetCustomer Service Representative
Apr. 2022 - Oct. 2023Sarasota, Florida, United States-Communicated and connected with defined customer database
- Profiled customers/prospects and assign appropriately
- Insured accurate information is captured in CRM
- Assisted with orders, quotes, tracking, samples
- Monitored public folders and take action, where needed, in a timely and professional manner
- Provided positive communication with our customers/prospects via phone, email and on-line chat
- Asked proper questions to ensure we are helping our customers with their needs and applications in mind
- Created a great customer experience by being professional, accurate and timely
Sir Speedy Print Signs MarketingMailing Room Operator
Jan. 2019 - Feb. 2022Sarasota, Florida Area-Perform a variety of bindery and finishing work for assigned projects
-Perform duties in the production of printed materials, specifically envelopes
-Perform various bulk mailing and metered mail projects for customers
-Operate, adjust and repair mailing equipment as assigned and needed
-Utilize a computer and assigned software to design page layouts
-Set up and adjust artwork for print jobs and prepare jobs for printing
Hey HoneyDesign Coordinator and Operations Assistant
Feb. 2018 - Oct. 2018Sarasota, FloridaOperations/Customer Relations Management:
- Resolve escalated customer service issues with professionalism in a timely manner
- Provide exceptional customer service by answering incoming customer service calls, promptly address and resolve customer complaints
- Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.
- Works cross-functionally with marketing to forcast future B2C fulfillment from the warehouse
- Creates and maintains working relationship with B2B fulfillment - Oversaw transfer and relocation of primary warehouse/fulfillment center from Denver, CO to Sarasota, FL Graphic Design Responsibilities:
- Own the Artwork development and routing process
- Work with Project Management partners to insure assets are provided and approved for artwork development. Assets include text from die-lines from Packaging Development, Design Direction approval from Marketing, and approved copy and translations from regulatory.
- Provide final check point of artwork to confirm that files are press ready before releasing to Packaging Development.
- Release final artwork with assets including match-prints, PMS or custom color chips, composed swatches combining color and embossing for pattern development- Manage the Package Design Budget: Track all PO’s from project inception thru payment by Accounts Payable. Report the budget status to the team monthly.
- Create and Maintain the Global Packaging Archive and Library which includes existing packaging. Organize and store Innovative Packaging Samples for construction, material, color, and finish. Create a Library of PMS Swatch Books, Foil books, and Printing Techniques for Reference and Development.
- Adhere to and help build on approved typography, photography, graphic, and brand standards.
Ahna Turner DesignFreelance Graphic Designer
Jan. 2016Sarasota, Florida AreaSuccessfully manage and coordiante graphic design projects from concept through completion. Work closely with clients to create vision, concieve designs, and consistently meet deadlines and requirements.
Florida State UniversityReceptionist
Jan. 2014 - Apr. 2014
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