Customer Experience and Operations Manager@Marker Learning
Verified
🌟 About Me
Hi, I’m Brittney Morrow — a CX leader with over a decade of experience driving customer success, operational excellence, and team empowerment in fast-paced, high-growth environments. My career has spanned mission-driven startups and household retail brands, and in every role, I’ve been focused on building empathetic, efficient, and trust-centered experiences for both customers and internal teams.
👣 My CX Journey
I began my career in education and community support, which laid the foundation for my people-first approach. From there, I moved into the world of customer experience, where I’ve spent the last 10+ years leading support and CX teams at companies like:
• Marker Learning – Building support systems that empower families and schools navigating learning differences.
• Trust & Will – Helping demystify estate planning through thoughtful, accessible support.
• HopSkipDrive, Earny, and Laurel & Wolf – Driving CX strategy, managing BPOs, launching omnichannel operations, and supporting product feedback loops in high-growth, tech-forward environments.
I’ve led internal and external teams, scaled processes from the ground up, and partnered cross-functionally with product, engineering, operations, and marketing to ensure CX is not just a department, but a company-wide value.
💼 How I Can Help
Whether you need someone to:
• Stand up or optimize your support infrastructure
• Lead and mentor CX teams
• Build out SOPs, escalation flows, and QA programs
• Manage vendor relationships or integrate automation tools
• Deliver insights that improve retention, satisfaction, and product fit
…I bring a hands-on, strategic, and deeply human approach to every engagement.
🤝 Let’s Work Together
If you’re a mission-driven company looking for a trusted CX consultant, interim leader, or project-based partner — let’s talk. I’m especially passionate about working with companies that are building for good, and who value collaboration, transparency, and heart.More...
Ahna Turner
Freelance Assistant
Verified
Adaptable and innovative professional with a proven ability to thrive in diverse roles and fast-paced environments. A creative self-starter who requires minimal supervision once a project is underway, with a strong track record of quickly learning new skills and adapting to unfamiliar tasks. Experienced in graphic design, customer service, and administrative support, bringing both artistic flair and organizational precision to every project. Bilingual in English and Spanish, enabling effective communication across cultures and broadening client engagement. Known for being resourceful, solutions-oriented, and highly motivated to contribute value in any setting.
Key Strengths: Rapid learner with a flexible approach to new challenges and roles. Strong background in graphic design with a keen eye for detail and brand consistency. Excellent customer service and interpersonal communication skills. Efficient administrative support including scheduling, correspondence, and data management. Bilingual fluency in English and Spanish Creative thinker with a passion for solving problems and improving processes. Self-motivated with a strong work ethic and the ability to work independently or in a team.More...
Li Buszka
Illustrator@Li Buszka Art & Illustration
Verified
Hartford Illustration MFA 2025
Artist for LUPINA, a YA series from Legendary Comics
Court sketches in The Curious Case of Natalia Grace on HBO Max
Adjunct Faculty in Drawing & Illustration @ Herron School of Art and DesignMore...