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Work Background
The CareHubChief Technology Officer
Mar. 2025Cincinnati, Ohio, United StatesAt the forefront of health innovation, our vision is to redefine wellness with the solutions that challenge conventional approaches. Through the power of The CareHub collective, we aim to empower every individual to achieve a state of optimal health and wellness. Our commitment is to push boundaries, embracing the future of healthcare with transformative technology and personalized strategies.
M³ GuildPrincipal
Mar. 2024Louisville, Kentucky, United StatesM³ Guild is a dynamic, tech-forward startup dedicated to driving innovation through collaborative solutions. We specialize in developing cutting-edge technologies that address complex challenges across diverse industries.
ChargePointVice President, Support Services
Sep. 2022 - Sep. 2023United StatesLed a multi-tiered tower of 350 associates dedicated to enhancing the customer experience of drivers, owners, partners and sales operations utilizing systems leveraging ChargePoint hardware and software to support electric vehicle charging solutions worldwide. Optimized onshore and offshore resources to build a complement of fiscally responsible resource pool to elevate customer support and in support of revenue goals. LEADERSHIP HIGHLIGHTS
• Restructured support organization to improve efficiency and response, reducing customer hold times and improving system uptimes.
• Enhanced existing and developed new tools to automate systems management and leverage investment in Salesforce and other tools.
• Focused effort to build customer relationships and improve engagement with ChargePoint to customer success and account growth.
Papa John's InternationalSr Manager, Resiliency Services
Nov. 2021 - Sep. 2022Louisville, Kentucky, United StatesLeading transition from a Computer Operations to Resiliency Services mindset supporting the migration of Papa Johns systems to cloud optimized solutions, hosted in the Google Cloud Platform. o Modernizing support of eCommerce and core compute services in support of a $4.5B revenue engine delivering high availability across consumer and corporate product sets. LEADERSHIP HIGHLIGHTS • Restructuring resources leveraging onshore, nearshore and offshore opportunities to facilitate a follow-the-sun support structure with high skilled resources to ensure 99.9% uptime of worldwide eCommerce products. • Leading Incident, Change, Bill-of-Health and CMDB management initiatives in support of modernizing the reliability of the compute product portfolio. • Developing partner and vendor relationships, leveraging their core competencies as new solutions are conceptualized, developed and implemented.
BlueDane CyberChief Technology Officer
Mar. 2020 - Nov. 2021BlueDane is a curated, managed cyber security awareness and solutions platform that identifies, reports and takes action against threats and vulnerabilities. o Facilitating customer initiatives to improve coverage depth and cost efficiencies, improving market positive and attainment. o Leveraging technical solution partnerships that build a complete solution set and provide executive overviews at-a-glance. LEADERSHIP HIGHLIGHTS • Lead product design, development and deployment to support customer organizations in achieving customer attainment goal.
• Engaged in the development of suite of products supporting 3rd party appliances, enabling data collection through RESTapi technologies and building cloud hosted data storage and mobile enabled applications. Streamlined the appliance deployment and federation process though AI based technologies.
• Developed mobile native, cloud enabled survey solutions to support return-to-work initiatives, facilitating document retention and providing dashboards and snapshots of survey results and trends.
Arista NetworksDirector, Cloud Operations
Aug. 2018 - Aug. 2019Santa Clara, CaliforniaServed as primary leadership force for 75-person global team supporting and managing high-performance computing, cloud solutions, datacenter and high-frequency trading activities. Oversaw 5 business units including technical assistance center, cloud services and infrastructure, training, and customer experience. Played key role in change management during 2018 merger of Arista and Mojo Networks. • Overhauled technical assistance center and cloud operations department; strengthened automation, root cause analysis, and response to improve service stability. • Implemented team training and certification program that engaged and retained key personnel during period of change, ensuring retention of nearly all mission-critical personnel.
• Reduced computing costs by $18,000 per month by negotiating agreement with new cloud hosting vendor. • Decreased operating costs 50% by leading transition strategy from AWS to GCP. • Integrated cloud hosting services with internal back-end solution, creating integrated teams to streamline and expedite transition.
Mojo Networks, Inc.Vice President, Customer Experience
Apr. 2015 - Aug. 2018Mountain View, CaliforniaPioneered new executive position; oversaw peerless delivery of technical aid, cloud services and infrastructure, team training and customer experience management. Led cross-functional team of 75 working in 8 countries, delivering 24/7 technical support to over 3,150 clients worldwide. • Developed enhanced services program for global retail and entertainment brands including Comcast, Windstream, WatchGuard, and Electrical Power Board. • Generated $75 million within 36 months by spearheading scalability initiatives and designing infrastructure that supported enhanced procedures, teams, and solutions. • Reduced run costs by $45,000 per month by negotiating new service contracts with cloud computing vendors. • Transformed execution and focus within technical assistance and cloud service teams, introducing engagement program that reduced turnover and improved customer experience. • Reduced incoming service calls 28% by transitioning legacy ticketing software to cloud-based service incorporating customer portals, self-help and SLA management. • Achieved 97% customer satisfaction by leading post-sales team in delivering best-in-class L3 support, resolving key issues regarding operation, configuration, and solution usage. • Introduced e-learning platform for product training, certification, release updates, and compliance tracking metrics for partners, customers, and internal teams.
AirTight Networks (rebranded as Mojo Networks in 2015)Director, Retail Market Development
Apr. 2013 - Apr. 2015Mountain View, CaliforniaJoined global leader in cloud-managed Wi-Fi services which was rebranded as Mojo Networks in 2015. Led partnership efforts with Small Footprint Distributed Enterprise retailers (SFDE) in launch of cloud-based Wi-Fi/guest analytics feature sets. Simultaneously led 12-member, worldwide systems engineering team, domestic product line management, and managed service provider engagements. • Secured partnerships with key distributed enterprise retailers to drive profitable launch of cloud-based products, effectively raising product profile. • Forged MSP partnerships with Windstream, Sagenet, Spacenet, and Comcast to develop Wi-Fi / MSP integrated solutions.
Yum! BrandsManager, Restaurant Network Engineering / Data Center Operations
Jan. 2010 - Apr. 2013Louisville, KentuckyAdvanced across positions for one largest restaurant companies in the world. Managed 3 domestic and 2 international datacenter facilities from start-up through launch and continuing management of restaurant networks. Accoutnable for a $35 million budget and ensured optimal performance of over 18,000 distributed network locations and supporting vendors and infrastructure. • Saved $15.5 million per year by developing architecture and establishing vendor partnerships that reduced technology service costs while increasing reliability. • Audited network and security functions to ensure outstanding outcome on PCI audits and enforce compliance with PCI, SOX, and OSHA regulatory requirements. • Sourced vendors with focus on improving network performance while reducing costs, enhancing bandwidth, and enhancing quality assurance and SLA management. • Protected proprietary customer information at over 18,000 restaurants through network segmentation, backhaul network design and WIPS in compliance with PCI standards.
Yum! Brands, Inc.Sr. Network Engineer
Jan. 2004 - Jan. 2010Louisville, KentuckyManaged vendor and partner relationships; drove cost control strategies. • Negotiated significant discounts with vendors including Cisco, Fortinet, Hewlett Packard, and MSPs supporting core infrastructure and last mile of terrestrial networks.
• Established partnerships with key high-profile contributors, strengthening distributed network design and reliability. • Implemented customer Wi-Fi across over 18,000 restaurant locations, improving engagement and strengthening security by introducing Wireless Intrusion Protection.
Yum! BrandsSenior Enterprise Architect
Jan. 2004 - Dec. 2006Louisville, Kentucky Area
Yum! BrandsManager, Restaurant Help Desk
Jan. 2000 - Dec. 2004Louisville, Kentucky Area
Yum! BrandsSr. Mid-Range Systems Analyst
Mar. 1994 - Jan. 2000Dallas, TX
Yum! BrandsLevel 3 Support Engineer
Jan. 1992 - Mar. 1994Louisville, KY - KFC Brand RoleAdvanced role to focus on critical issues with KFC POS/BOH Systems, focused on root cause troubleshooting at program level and communicating details to development and QA teams to expedite resolution of issues impacting restaurant operations. Support L1/L2 teams to solve issues and build team member know-how and lead the development of automated communications solutions with BOH systems.
Yum! BrandsSupport Engineer
May. 1990 - Jan. 1992Louisville, KY - KFC Brand roleFoundation member of the KFC POS Support Team, implementing and supporting the first computerized POS/BOH solution in KFC restaurants. Took on a leading role in developing how to support the solution, automate resolutions to technical issues and provided deep troubleshooting details to QA and Development resources to quickly resolve programming and operational based issues.
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