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Work Background
Katie Cole ConsultingFounder and Owner
Sep. 2024Los Angeles, California, United States
Katie Cole ConsultingHead of Operations
May. 2023 - Aug. 2024Los Angeles, California, United StatesRetained by client The Command Zone to lead and oversee the buildout of new 13k sq ft headquarters in Burbank.
• Led ~$1.5m buildout and relocation to new 13k sqft headquarters including contract negotiation, design, and GC oversight. • Managed in-house special projects, and physical operations, including forecasting and oversight of repairs and renovations. • Key advisor regarding business operations, staffing, physical space, events, policies, budget, and growth initiatives.
MaterialVice President, Workplace Experience
Jan. 2020 - Jan. 2023Los Angeles, California, United StatesRecruited to oversee strategic and tactical operations for 12 domestic and 2 international offices as a direct report to COO for a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance. • Manage a diverse team of ~10 to ensure smooth and efficient operations and a cohesive culture in the management of 250k s.f. of office space in Los Angeles, New York, Chicago, Austin, San Francisco, Atlanta, London, and Amsterdam.
• Serve as key leader of COVID-19 Task Force transitioning ~1,500 staff to remote and then to a new hybrid working model including vaccine verification process, selection, and implementation of desk-booking software, and COVID protocols.
• Lead Business Services team on space expansion, downsize and adjustment, including but not limited to budgeting, lease negotiation, vendor management, construction management, and usage; effectively manage budgets. • Travel extensively to domestic locations to assess property needs, meet with local team, and lead space downsizing with local real estate brokers; analyze needs and rightsize space requirements through subleasing and co-working space.
RAND CorporationManager, Facilities Services and Operations
Jun. 2018 - Dec. 2019Santa Monica, California, United StatesLed operations of a 300,000 s.f. HQ building including Library refresh and Future of Work/Hoteling, and Bay Area satellite office for a nonprofit institution that helps improve policy and decision making through research and analysis. *Security Clearance obtained* • Oversaw development of a team of 11 professionals consisting of Mail Services, Call Center, and Services Team (moves) including accolades, corrective action, continuous improvement, and mentorship.
• Partnered with Security, IS, Conference Services and other departments to ensure efficient communication and workflow. • Coordinated daily with Senior Manager in Pittsburgh, and counterparts in Pittsburgh and Washington to ensure cross-site standardization, work-flow, and staff direction, including special projects.
• Managed vendor procurement through extensive RFP, Requisition, and NCJ process; oversaw Accounting and Purchasing partnership (Custodial, BCP, Supplies); managed all duties in alignment with budget and cost control initiatives.
Whalerock IndustriesDirector of Operations
Nov. 2014 - Jun. 2018West Hollywood, California, United StatesRecruited into a newly-created role to manage all facilities, and oversee external and internal IT functions for a media and entertainment company with divisions specializing in digital, television, and podcast production. • Managed physical operations of spaces for 200+ employees including a support team of five; ensured optimal functionality and efficiency inclusive of physical facilities, emergency preparedness, event coordination & catering, wellness and community/social outreach, reception/mailroom, supplies & equipment management, space planning (on/off-boarding, reorgs, and moves), security, janitorial, and parking in conjunction with building management.
• Achieved cost savings of $50,000+ annually generated through IT restructure, software upgrades, and careful scrutiny of vendors and operations-related accounts through business expansions.
• Led ~$9m space planning, build-out, and move from five Santa Monica office locations to one 36K sq. ft. floor in West Hollywood’s Pacific Design Center with head of H.R.; managed relationships with general contractor, architects, and vendors.
Exclusive Media GroupDirector, Physical Operations
Mar. 2013 - Mar. 2014Beverly Hills, California, United StatesRecruited to direct facilities management duties for the ~15k s.f. office and update policies and procedures for a company which develops, finances, produces, markets, and distributes commercial and documentary feature films. • Sourced, hired, onboarded, trained, and led an Office Manager, Central Services Manager, Receptionist, and two Runners; set-up workstations, issued keycards, managed mobile usage, and reviewed general office procedures.
• Served as daily point-of-contact for 70+ onsite and 10+ international personnel, as well as vendors for IT, telecom, maintenance, building management, and security; reviewed and approved all operations related invoices.
• Managed office/suite moves, internal buildouts, and subleasing of suites in alignment with project budgets and timelines.
• Designed, established, updated, and implemented office policies, standards, and procedures, including but not limited to mobile phone usage, IT/Telecom needs and protocol, reception, runner, and support staff utilization.
• Served as a liaison between senior management and administrative staff on changes, concerns, suggestions, and ideas.
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