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Work Background
LeapXpertTechnical Project Manager
Jul. 2023United StatesResponsible for guiding new customers through seamless onboarding processes, ensuring smooth transitions from sales to permanent support. Coordinates cross-functional teams, develops project plans, and provides exceptional customer support to drive success.
Shift Times Publisher
Jan. 2021Atlanta Metropolitan AreaOwner - TT Publishing House : Shift Times Online Magazine
Your Beauty Oasis Owner
Feb. 2020 - Jun. 2021United StatesI love my day job, but I love my side gig too! Building a network by day and networking in service to others in the off hours brings a lot of personal happiness! If something feels like it’s missing in your life, and you’d like information about locking arms with a team who operates professionally, ethically, and yes, with tenacity... message me.
Verizon BusinessTechnical Project Manager
Oct. 2019 - Jul. 2023300765G, YoDA/Telco Migration, In-Building, Cost Saving Conversions, Atlanta project
LAMBERTS CABLE SPLICINGSr Project Manager
Jul. 2018 - Oct. 2019Atlanta, Georgia✪ Reassigned to existing project market in need of reorganization. ✪ Very large telecommunication project containing multiple phases and large scale project count. ✪ Worked with vendors to identify areas where process improvement could realign progress. ✪ Directed rebaseline of P6 schedule. Identifying priority areas required for special projects. ✪ Led engineering, permit, and construction teams through successful close of Super Bowl 53 and 5G. ✪ Maintained high level tracking and forecasting of materials and ensured sufficient par levels held. ✪ Drove accountability of timely delivery of engineering, permitting, construction and GDBs. ✪ Worked in partnership with customer to facilitate positive and productive relationship. ✪ Ensured proper documentation of risk, communications, lessons learned, and change orders. ✪ Maintained financial tracking, monitored invoicing team to ensure handover of deliverables. ✪ Monitored and Controlled all processes through the cycle of each phase. ✪ Previously assigned in Charlotte and Raleigh before being reassigned to Atlanta. ✪ Earlier markets included initiating, planning, executing and M&C prior to reassignment. ✪ Atlanta market included all five knowledge areas.
LAMBERTS CABLE SPLICINGPMO Jr Project Manager
Nov. 2017 - Jun. 2018Raleigh-Durham, North Carolina Area
LAMBERTS CABLE SPLICINGAssistant Area Manager
Dec. 2016 - Nov. 2017Kansas City, Missouri AreaIn charge of:
- Drop Issues
- Splice Issues
- Escalations
- Special Projects Customer Satisfaction:
- Working with crews to ensure customer property restoration
- Working with field supervisors through investigations
- Working with customers to determine best method of resolution. Organizing and tracking work assignments of field crews Assisting with:
- Office Operations
- Production Approvals
- Materials Tracking and Distribution
Seeking New Opportunity✪ Project Manager ✪ OSP Field Operations Special Projects ✪ Project Coordinator
Sep. 2016 - Dec. 2016Kansas City, Missouri Area
Adecco at Google FiberProject Manager - Incident Commander - Outage Coordinator - Field Operations Workflow Coordinator
Dec. 2015 - Sep. 2016Kansas City, Missouri Area✪ Incident Commander ✪ Outage Coordinator ✪ NTO (Network Technical Operations) Workforce Coordinator Acted as Network Technical Operations (NTO) Workforce Coordinator (WFC). Executed operations such as detecting networking specific issues, helping troubleshoot failed equipment versus damaged lines to assist field technicians and repair crews. Offered the most efficient and cost effective solution by maximizing full restoration in the fewest number of truck rolls. Streamlined the tracking of group outages by following a flow chart to support, quickly diagnose likely issues, promoted full interaction between field technician and management for transparency of processes, to enable continue improvement. Built strong communication channels with other departments and markets via proprietary applications and group collaboration, on a project that attempts to ensure customer restoration in 24 hours or less. Improved crews’ performance with continual communication and tracking of progress of both individual assignments as well as overall metrics to ensure continued improvement in MTTR.
DBAProject Manager
Oct. 2015 - Dec. 2015Overland Park, KSDirected overall operations which included, supervising the affairs of the IT department, Small Project Management department, interviewing, team building, efficiency, and profitability projections. Led crews in client's project-wide drop vault replacement project, effectively assigning geographically to ensure maximum productivity. Providing QA training and QC checks prior to turning over to client. Implemented effective training programs for crew member in order to improve performance skills needed for the job functions and to enhance profitability of organization. Utilized ArcGIS, Google Sheets, and other applications to monitor and report field work progress as well as provide Quality Assurance to prevent defects when delivering to the customers.
Controlled all aspects of administrative approvals for payroll, performance evaluations, pay increases, and team assignments. Acted as liaison between company and customer to provide bids and accept new contract assignments, tracked inventory levels to ensure full productivity of crews. Delivered quality of work through QA/QC, followed projects through billing process to verification and field validation to reconciliation.
TLM Publishing HousePublisher
Jan. 2004Roswell, Georgia, United States
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