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Work Background
StrykerUpper Extremities Sales Representative
Mar. 2023Los Angeles, California, United StatesDrive revenue growth and market expansion in a highly competitive medical device industry through strong relationships with healthcare professionals, in-depth industry knowledge, and exceptional customer service. Extensive experience in providing technical case support, assisting with procedural coverage, and contributing to improved patient outcomes.
★ Awarded President’s Club status in 2024 for exceeding quota by 160% and ranked in the top 10 nationally
★ Collaborated across multiple divisions to align sales strategies and enhance customer experience
★ Led training initiatives within the district to educate teams on complex medical devices and procedures
★ Recognized for expertise in product and clinical knowledge, finishing top of training class
★ Used relationship-based sales skills to convert 4 well-established physicians from their current system to using Stryker for their surgical procedures
★ Strategically promoted new technologies, which led to surpassed sales forecasts and business growth
Smith+NephewTrauma Sales Representative
Aug. 2022 - Feb. 2023Los Angeles, California, United StatesManaged the sales process for the orthopedic surgeon and surgical team specializing in open reduction internal fixation of muscular skeletal injuries affecting bones. Provided patient specific consultation and service support. Guided surgeon and team through procedures, offer a detail-oriented, ethical approach as needed.
★ Exceeded the 2021 and 2022 sales team goal at 104% which was above the $4 million quota
★ Promoted from Associate Sales Representative to Sales Representative in under one year
★ Facilitated case-coverage across the entire California district for hundreds of surgeries
★ Achieved recognition for completing over 500+ hours of specialized clinical, product and challenger sales training courses to improve job knowledge and performance
Smith & NephewTrauma Sales Associate
Sep. 2021 - Aug. 2022Los Angeles, California, United States
Ermi LLC.Territory Market Manager
Jun. 2019 - Sep. 2020Los Angeles, CaliforniaBridged the gap between Orthopedic Surgeons and Physical Therapists to help restore full range of motion to patients. Provided patients with state-of-the-art, high-intensity, durable mechanical equipment designed to eliminate the need for supplementary surgeries. ★ Opened new markets, signed medical centers and nurtured relationships which led to billing over $120,000 per month in medical device sales
★ Provided exceptional customer service to clinicians and patients through ongoing education and successfully addressing each client’s individual needs
★ Managed a team of eleven sales representatives and ensured proper training, communication, protocol and follow-up
Accredited Debt ReliefSenior Account Executive
Jan. 2016 - Mar. 2017San Diego, CaliforniaInitiated contact with clients seeking options to consolidate their debt. Provided a consultative approach by educating them on specific programs and formulating plans to relief debt and rebuild their financial wealth. ★ Contacted prospective clients offering them individualized plans that led to the enrollment of $800,000 in unsecured debt per month
★ Managed hundreds of clients’ accounts on a daily basis by offering ongoing communication and excellent customer service
AIG DirectAccount Executive
Oct. 2014 - Sep. 2015
AIG DirectSales Representative
Feb. 2014 - Sep. 2014San Diego, California, United States
AIGFinancial Representative
Aug. 2013 - Jan. 2016San Diego, CaliforniaDetermined individualized policies for customers according to underwriting guidelines. Established professional relationships; responded to inquiries, verified referral eligibility; and advocated for the best individualized life insurance policies. ★ Promoted from Contact Specialist to Sales Representative to Account Executive at AIG Direct then transitioned to Financial Representative for AIG Financial Network within a two-year timeframe
★ Motivated clients to finish their insurance application process and continue to make premium payments that resulted in a $150,000 monthly sales pipeline
★ Passed the California PSI Life and Health Insurance examination
AIG DirectContact Specialist
Aug. 2013 - Feb. 2014San Diego, California, United States
Scripps HealthSecurity Officer
Apr. 2010 - Aug. 2013San Diego, CaliforniaEnsured a secure medical environment for patients, families, and clinicians. De-escalated undesirable behaviors through skilled communication and a confident presence. Oversaw special projects for the Director of Security. ★ Provided outstanding customer service at the largest level I Trauma Center in San Diego ★ Gained hands on marketing experience through a hospital internship
United States Air ForceSenior Airman
Jan. 2003 - Jan. 2007GermanyWhile serving overseas, I was responsible for monitoring alarms and dispatching patrols and coordinating security responses. Received the Meritorious Achievement Medal for service from July 2004 to January 2007. ★ Recognized for advanced knowledge of monitoring facility operator role during a critical inspection in Europe.
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