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Work Background
LinfoxCluster Country IT Manager
Sep. 2017Greater Jakarta Area, Indonesia• To manage an IT team that will sustain the Indonesia business and to work with Regional Manager Asia IT, the Indonesia Country Manager and the Asian IT Managers to achieve this. • Responsible for effective IT service management of infrastructure, applications and network while delivering and supporting IT services that is appropriate to the business and operational requirements, ensuring the service level and operational level meet corporate standards. • To use his/her subject matter expertise to provide hands-on help to local resources within the processes and guidelines of the SCSIT group. • Reviews and evaluates continuously the exiting business applications and processes, to increase improvement in aspect of best practices and industries standards and maximize performance of business objective and initiatives. • Enforce IT policies/procedures with respect to corporate IT standards, policies and direction. • Liaise with local vendors in terms of IT procurement, maintenance and support with decision from Country Manager or Regional Asia IT Manager.
APL LogisticsInformation Technology Manager
Oct. 2013 - Sep. 2017Greater Jakarta Area, IndonesiaResponsibilities: Provide leadership for managing, budgeting and directing all end-user related IT activities for Indonesia. The shared IT services team leader will be the key enabler of technology application in support of the business entities within APLL group in alignment with the business portfolios Key Accountabilities • Oracle Transport Management (OTM) System implementation project lead including startup infrastructure either for on boarding or existing customer and providing best practices solution. • Warehouse Management System (WMS) implementation project lead including startup infrastructure either for on boarding or existing customer and providing best practices solution. • Be part of Indonesia management team to provide leadership and support to project deliveries for internal and external customers within the group. • Support the implementation of EDI communications with trading partners as well as to analyze potential improvements in relation to country requirements. Foster growth to the implementation of EDI to trading partners. • Provide support to the development of key technology initiatives according to business entities goals and priorities, in alignment with Group IT • Manage and run Indonesia IT helpdesk to support a large number of users distributed across Indonesia from Jakarta office. Manage incident severities with appropriate groups in order to provide timely resolve of issues to business users. • Manage IT vendors in order to maintain high quality of service and align cost to budget. Provide annual vendor review to vendors in regards to performance and costs – enabling the ability to shift seamlessly between vendors if required. • Provide high availabilities IT infrastructure to minimize the impact to internal/external customer and business productivity KPIs; able to standby and support 24x7 operations.
APLField IT Manager
Oct. 2013 - Jun. 2015JakartaResponsibilities: Provide leadership for managing and directing all end-user related IT activities in Indonesia. The shared IT services team leader will be the key enabler of technology application in support of the business entities within NOL group in alignment with the business portfolios Key Accountabilities • Be part of Indonesia management team to provide leadership and support to project deliveries for internal and external customers within the group. • Support the implementation of EDI communications with trading partners (Ports and Depots), as well as to analyze potential improvements in relation to country requirements. Foster growth to the implementation of EDI to trading partners. • Provide support to the development of key technology initiatives according to business entities goals and priorities, in alignment with Group IT • Manage and run Indonesia IT helpdesk to support a large number of users distributed across Indonesia from Jakarta office. Manage incident severities with appropriate groups in order to provide timely resolve of issues to business users. • Manage IT vendors in order to maintain high quality of service and align cost to budget. Provide annual vendor review to vendors in regards to performance and costs – enabling the ability to shift seamlessly between vendors if required. • Provide high availabilities IT infrastructure to minimize the impact to internal/external customer and business productivity KPIs; able to standby and support 24x7 operations
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