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Work Background
Garden Route Diesel Parts (GRDP)Self Employed
Mar. 2025George, Western Cape, South AfricaExtensive experience in material sourcing, expediting, project operations and logistics in mining as well as oil and gas industries.
Storm Procurement Ltd.Office Manager / Expediting Manager / Warehouse Manager
Jul. 2013 - Mar. 2025Johannesburg Area, South Africa• Managing our South African Offices’ resources i.e. stationary, groceries, cleaning service, vehicle (maintenance and up keep), forklift (maintenance and up keep), compressor (maintenance and up keep), generator (maintenance and up keep)
• Managing and balancing the petty cash on a monthly basis
• Managing the warehouse supervisor and warehouse staff
• Managing the over-time worked by the warehouse staff
• Managing the time sheets and leave forms of the office and warehouse staff
• Managing the processes that the warehouse staff have to comply to
• Managing logistics and freight requirements both internal (Storm Procurement) and for our clients
• Managing the processes the RSA expediting team have to comply to
• Managing reports for monthly invoicing projections as well as meeting monthly and annual invoicing targets with the focus being on the Company’s GP
• Managing cross country orders i.e. orders moving directly from manufacturers from the USA to the DRC
• Managing weekly status reports to clients
• Managing repair and returns to and from various clients across Africa
• Managing and resolving non-conformance queries from various clients across Africa
• Managing KPI’s and performance appraisals for employees
• Managing and chairing disciplinary hearings for the Company
• Assisting the buying department with obtaining freight rates, incoterms, post order negotiations, general account queries (both with suppliers and clients)
• Assisting our debtors and creditors departments and resolving general account queries
• Implementing payment terms with COD suppliers to avoid negative cash flow balances
• Overseeing the ISO process that has been implemented at Storm Procurement Limited RSA
Storm Procurement Ltd.Material & Logistics Manager
Jul. 2013 - Mar. 2025City of Johannesburg, Gauteng, South Africa
African MineralsExpeditor / Procurement
Nov. 2012 - May. 2013• Managing a tracking facility enabling construction to locate materials - Ensuring all relevant matrix are up to date and all relevant information needed by senior management is available at all times
• Issuing and distributing relevant matrix updates to internal customers
• Checking purchase requisitions and orders follow the required process and procedure
• Ensure relevant approvals are obtained by management
• Provide advice to requisitioners on purchase orders if errors have been made and how to rectify them for future requests
• Managing material orders made internationally and domestically • Managing and analyzing international freight quotations
• Managing truck collections between freight forwarders and vendors
• Managing charter flights and vessels from relevant origins to destination (Sierra Leone)
• Managing general and consol air and sea freight cargo from relevant origins to destination (Sierra Leone)
• Assist in creating and maintaining good open communication lines between freight forwarders and vendors
• Tracking movement of material moving from respective origins to destination (Sierra Leone)
• Managing and liaising with the clearance department to obtain releases of air and sea freight shipments
• Managing collections from Lungi International Airport and Freetown port to Pepel and Tonkolili
• Confirming receipt of materials with the relevant requisitioner verbally and or electronically
• Managing and liaising with relevant store management and staff for the distribution of material received
• Follow up with logistics and procurement regarding any substandard materials that are received or if short supplied by the vendor
• Follow up on outstanding orders
• Contact vendors in the event that material turn critical and relay the message of urgency
• Persuade the vendor and their management to speed up production in the event of the above occurring
African MineralsDocument Control and QA/QC Admin / Co-ordination
Jun. 2012 - Nov. 2012Sierra Leone• Maintaining a tracking facility to enable documents to be updated easily.
• Scanning in all relevant new documents and drawings
• Checking dispatch documents are accurate
• Presentation and filing of documents and drawings
• Responsible for maintaining the Aconex EDMS System
• Responsible for maintaining the Oracle Tracking and Livelink Systems
• Issuing and distributing controlled copies of information
• Provide advice on procedures of issue and methods in accessing the system
• Ensuring all documentation is up to date within the electronic filing systems
• Coordinating QC’s and ensuring their data packs are in order & timeous
• Ensuring all relevant matrix are up to date and all relevant information needed by senior management is available at all times
• Creating share folders for all relevant parties to be in the know regarding commissioning and day to day progress
• Obey any reasonable instruction by a supervisor or person of authority
• Assist in ensuring that our actions are at all times in support of Company standards
Global ExpressPartnership (30% share holder 50% profit Share holder)
Aug. 2009 - May. 2012Johannesburg Area, South Africa• Assist in meeting and supporting Company strategic objectives
• Global Express Link was founded in 2008 – only two “employees / partners”, Kim and I. We did all the ground work, booking collections, physically collecting shipments, compiling quotes, invoicing, data capturing, running month end, debtors and creditors
• Set weekly, monthly and yearly targets and goals
• Meet and exceed customer expectations
• Resolve related matters and ensure speedy resolution with corrective action where appropriate, both internal and external
• Assist in ensuring that all special delivery/collection arrangements are adhered to for our key clients as determined by Company policy
• Always being polite and courteous, giving attention to detail
• Prioritize and use time effectively
• Maintain positive attitude at all times
• Comply with statutory regulations i.e. Occupational Health and Safety Act regulations and policies
• Negotiating rates from our suppliers to ensure we obtain the best possible rate for our client
FedEx ExpressExternal Sales / Sales Data Controls Manager
May. 2009 - Jul. 2009Johannesburg Area, South Africa• Promote, sell and market FedEx in a professional and ethical manner
• Schedule own appointments – new business and existing retention
• Identify potential customers and acquaint myself with decision makers
• Consistently achieve the monthly new business target as stipulated in your Sales Service Contract
• Keep up to date with competitor strengths and weaknesses
• Actively plan your daily/weekly new business visits by using Inhouse Software
• Visit a minimum of 30 clients per week (new and existing business)
• Retention of revenue generated from existing client base
• Face-to-face contact with clients that bill in excess of R2,000 per month
• Respond to customer queries timeously and professionally
• Identify clients who may develop potential increased spend • Submit weekly sales reports to Sales/Branch managers as well as the Sales Director
• Timeous generation of other reports as may be required by the Company from time to time
• Assist sales secretary with general office duties as and when required
• Collate accurate data for the processing of proposals
• Submit credit applications timeously
• Obtain approval from management, including accounts (credit approval)
• Once account is opened, file signed credit application and signed copy of the client’s rates in a client file - client data must always be current keeping in line with Company and ISO requirements
• Assist credit controllers as and when necessary to obtain payment from overdue accounts
• Always confirm new clients billing to ensure accurate rates are loaded
• Provide timeous feedback on the high-billing report
• Assist in the call centre as and when required
• Assist with statement deliveries and cheque collections as and when required
• Assist with the processing of freight and/or collection or delivery of freight in the event of an emergency such as industrial action
• Ensure your availability by means of cell phone to assist with customer queries at all times, including after hours
FedEx ExpressTrack and Trace Agent / Data Capturer
Jul. 2006 - Apr. 2009Johannesburg Area, South Africa• Inclusive of the above
• Effectively opening and dealing with all types of traces and their associated queries – internal mail to and from various FedEx branches abroad
• Dealing with all Internal and External Customers as well as International Trace Agents with regard to trace queries in a professional and friendly manner • Assisting department in answering and handling all incoming telephone calls in a professional and friendly manner
• Liaising with all divisions and branches within the FedEx network, locally and abroad
• Form excellent relationships with both internal and external customers
• Assist our COD department in contacting external clients for payments needed relating to imported packages that have attracted duties and or taxes
• Dealing with all internal and external email queries, FedEx has a work ethic which an email has to be answered within a golden hour
• Daily work load of a minimum of 30 active traces (queries)
• Traces can range from 30 – 120 traces and these have to be attended to on a daily basis
• Traces are various queries ranging from shipments that have incorrect or incomplete addresses, customs delayed shipments, missing or damaged shipments, claim related queries
• Ability to work under immense pressure
• Our department was trained to multi skill every six months – these skills taught us to know each other’s work, share work load and deal with various simple and complex queries
• Each agent had to do hourly down loads, this task changed from person to person and day to day
• The track and trace team used to assist the call centre with over flow calls on a daily basis – a minimum of 10 extra calls per day was a requirement and we would be monitored on this for our performance appraisals which were done on a monthly basis. • Formed part of the Health & Safety Department, running First Aid as well as Fire Drills.
FedEx ExpressCustomer Service Agent / Data Capturer
May. 2005 - Jul. 2006Johannesburg Area, South Africa• Assist in meeting and supporting Company strategic objectives
• Meet and exceed customer expectations
• Deal with irate or dissatisfied customers
• Resolve related matters and ensure speedy resolution with corrective action where appropriate, both internal and external
• Assist in ensuring that all special delivery/collection arrangements are adhered to for key clients as determined by Company policy
• Use proper phraseology and avoid slang and jargon
• Always be polite and courteous, giving attention to detail
• Comply with all system practices and procedures and security throughout
• Recognize unfinished work and take action without specific direction or close supervision
• Prioritize and use time effectively
• Learn and perform a variety of call center tasks
• A minimum of 75 calls per day had to be taken
• These calls varied from quotations, booking collections, tracking parcels locally as well as internationally
• We were monitored on the number of calls we did on a daily and monthly basis for performance appraisals
• Ability to work under immense pressure • Share knowledge with co-workers and maintain positive attitude work and co workers even under pressure
• Obey any reasonable instruction by a supervisor or person of authority
• Comply with statutory regulations i.e. Occupational Health and Safety Act regulations and policies
• I was a Health and Safety representative
• Maintaining a tracking facility to ensure documents are updated easily.
• Scanning in all relevant new Documents
• Checking dispatch documents are accurate
• Presentation and filing of documents and drawings
• Responsible for maintaining the Aconex EDMS Sysem
• Responsible for maintaining the Oracle Tracking and Livelink Systems
• Issuing and distributing controlled copies of information
• Provide advice on procedures of issue and methods in accessing the system.
• Ensuring all documents are as up to date as possible within electronic filing systems
SAICFInternal Sales
Jun. 2002 - May. 2005Johannesburg Area, South Africa• Assist in meeting and supporting Company strategic objectives
• Meet and exceed customer expectations
• Deal with irate or dissatisfied customers
• Organizing Company events (cricket, netball, volleyball or soccer socials)
• Always be polite and courteous, giving attention to detail
• Comply with all system practices and procedures and security throughout
• Share knowledge with co-workers and maintain positive attitude work and co workers even under pressure
• Obey any reasonable instruction by a supervisor or person of authority
• Assist in ensuring that our actions are at all times in support of company standards
• Assisted in the growth of the Company by finding new teams & starting new leagues
• Freight league was started by myself and Wilma Nienaber in late 2003 and this league ran until the beginning of 2011
Gracal TradingInternal Sales
Sep. 2001 - May. 2002Johannesburg Area, South Africa• Assist in meeting and supporting Company strategic objectives
• Assist in ensuring ISO compliance in all areas of responsibility
• Meet and exceed customer expectations
• Deal with irate or dissatisfied customers
• Day to day orders from suppliers and clientele
• Ensure correct stock orders are ISO galvanized
• Ensure the warehouse staff expedite correct orders
• Stock take in coming supplies from various suppliers
• Always be polite and courteous, giving attention to detail
• Comply with all system practices and procedures and security throughout
• Obey any reasonable instruction by a supervisor or person of authority
• Assist in ensuring that our actions are at all times in support of company standards
BenmacorTemp Data Capturer
Mar. 2000 - Jul. 2000Johannesburg Area, South Africa• Assist in meeting and supporting Company strategic objectives
• Collecting and delivering of stock
• Invoicing
• Data capturing
Kvaerner MetalsTemp Data Capturer
Dec. 1999 - Jan. 2000Johannesburg• Assist in meeting and supporting Company strategic objectives
• Invoicing
• Data capturing
• Document control (basic):
• Maintaining a tracking facility to enable documents to be updated easily.
• Scanning in all relevant new Documents
• Checking dispatch documents are accurate
• Presentation and filing of documents and drawings
• Responsible for maintaining the EDMS System
• Responsible for maintaining the Oracle Tracking and Livelink Systems
• Issuing and distributing controlled copies of information
• Provide advice on procedures of issue and methods in Accessing the system.
• Ensuring all documents are up to date as possible within the electronic filing systems
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