Gretchen Mock

Customer Service Manager @Solo Brands

Customer Success ManagerData Entry AssociateService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantTyping SpecialistOffice AssistantResearch AssistantCopywritingProofreaderEditorCustomer ServiceHelp Desk SupportChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistData Entry

With over 15 years of experience in customer service, I’ve led and managed multinational teams of 50+ reps, driving performance across 5 continents. I’ve created and redefined roles, implemented training programs, and spearheaded system changes that resulted in significant efficiency improvements, including an over 55% reduction in payroll costs over 3 years and a 20% decrease in contacts per order. I thrive on empowering my team, championing internal growth, and aligning customer service strategies with business goals. I’m driven by a deep commitment to doing what’s right, fostering success for both my team and the business, and creating a culture of growth.

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